{"id":68124,"date":"2022-08-30T12:00:00","date_gmt":"2022-08-30T16:00:00","guid":{"rendered":"https:\/\/jumpcloud.com\/?p=68124"},"modified":"2024-08-14T17:26:17","modified_gmt":"2024-08-14T21:26:17","slug":"impact-of-poor-employee-experience-on-business","status":"publish","type":"post","link":"https:\/\/jumpcloud.com\/blog\/impact-of-poor-employee-experience-on-business","title":{"rendered":"Is the Employee Experience at Your Company Hurting Business?"},"content":{"rendered":"\n<p>The short answer is: <em>it depends<\/em>. If the average response from your employees to the question \u201cHow would you rate your overall experience at this company?\u201d is a 10 out of 10 (meaning absolutely perfect), then you probably don\u2019t need to worry. However, if this isn\u2019t the case, the employee experience that has been cultivated within your org might be hurting business.<\/p>\n\n\n\n<p>This is not to say that anything below a 10 out of 10 score is bad or negatively affecting your organization. However, if the average employee rating is below what you deem as acceptable, then it might be time to make some changes.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-analyzing-the-employee-experience\">Analyzing the Employee Experience<\/h2>\n\n\n\n<p>Even if you think that the employee experience at your organization is fantastic, it\u2019s important to back that claim up. To do so, start by requesting anonymous employee feedback through surveys, polls, and\/or any other means that you feel will be helpful. Once you get enough feedback from employees of differing roles and tenure, you can begin to determine if the average employee experience is hurting your business.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-the-impact-of-a-positive-employee-experience\">The Impact of a Positive Employee Experience<\/h3>\n\n\n\n<p>After gathering and analyzing feedback, you might find that the overall employee experience at your organization is positive based on the indicators you chose ahead of time. Congratulations! Organizations with a highly rated employee experience get to reap benefits that organizations with low ratings do not.<\/p>\n\n\n\n<p>A positive employee experience can:<\/p>\n\n\n\n<ul>\n<li>Improve engagement and productivity.&nbsp;<\/li>\n\n\n\n<li>Lower absenteeism rates.<\/li>\n\n\n\n<li>Help produce higher quality work.<\/li>\n\n\n\n<li>Improve customer relations.<\/li>\n\n\n\n<li>Improve your organization\u2019s reputation.<\/li>\n<\/ul>\n\n\n\n<p>All of these benefits lead to higher overall profits and improved retention.&nbsp;<\/p>\n\n\n\n<p><strong><em>According to <\/em><\/strong><a href=\"https:\/\/www.ibm.com\/downloads\/cas\/XEY1K26O\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><em>IBM<\/em><\/strong><\/a><strong><em>:<\/em><\/strong><em> Organizations that score in the top 25% on employee experience report nearly three times the return on assets as well as double the return on sales compared to organizations in the bottom quartile.<\/em><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-the-impact-of-a-negative-employee-experience\">The Impact of a Negative Employee Experience<\/h3>\n\n\n\n<p>Arguably, it\u2019s much easier to end up with a negative employee experience in your organization than a positive one. This is because it takes a lot of effort, resources, and active planning to cultivate and continue improving on your company culture, processes, expectations, and all of the other things that impact the employee experience. Plus, as soon as new priorities arise within the business,&nbsp; management can often lose focus and push the employee experience to the side.<\/p>\n\n\n\n<p>And, unfortunately, a negative employee experience can have far-reaching effects on the business that you might not have even considered yet.<\/p>\n\n\n\n<p>Some of the more obvious effects are:<\/p>\n\n\n\n<ul>\n<li>Increased employee dissatisfaction and turnover.<\/li>\n\n\n\n<li>Lower engagement and productivity.<\/li>\n<\/ul>\n\n\n\n<p>While some of the less obvious effects are:<\/p>\n\n\n\n<ul>\n<li>Increased costs associated with less productive employees.<\/li>\n\n\n\n<li>Decreased revenue due to disengaged employees.<\/li>\n\n\n\n<li>A <a href=\"https:\/\/www.linkedin.com\/pulse\/consequences-negative-employee-experience-luxsho-logan\" target=\"_blank\" rel=\"noreferrer noopener\">60%<\/a> increase in human error.<\/li>\n\n\n\n<li>Up to a 65% lower share price.<\/li>\n\n\n\n<li>Customer churn due to lackluster relationships with your employees.<\/li>\n\n\n\n<li>A poor brand image that makes hiring new employees and earning customers difficult.<\/li>\n<\/ul>\n\n\n\n<p>If, through employee feedback, you find that the experience at your organization is negative and\/or not where you want it to be, it\u2019s time to start taking action.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-start-improving-the-employee-experience-at-your-organization\">Start Improving the Employee Experience at Your Organization<\/h2>\n\n\n\n<p>To do this, you can begin by looking for themes across the employee feedback you receive. If there are recurring items that need to be addressed, write them down. Once you\u2019ve gone through all of the feedback and noted where there\u2019s room for improvement, organize those items from simple to complex implementation, as well as priority.<\/p>\n\n\n\n<p><em>For example, let\u2019s say that the majority of employees communicated to you that transparency is lacking and that they want to be able to work remotely.&nbsp;<\/em><\/p>\n\n\n\n<p>Focusing on creating a transparent culture might be placed in the \u201csimple to implement\u201d category, while finding the best way to enable remote work might go in the \u201ccomplex to implement\u201d category. After that, create actionable steps to address the high priority and simple to implement items.&nbsp;<\/p>\n\n\n\n<div class=\"promotion-banner-small is-flex-direction-column has-items-aligned-flex-start has-items-aligned-center-tablet\">\n    <div class=\"promo-small-image is-hidden-mobile\">\n        <img decoding=\"async\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/itunification-aspect-ratio-160-110.jpg\" alt=\"探花大神\">\n    <\/div>\n    <div class=\"promo-small-content\">\n        <p class=\"is-type-body-tiny is-type-weight-bold is-important promo-small-title\">\n            Reduce Your Organization's IT Sprawl        <\/p>\n        <p class=\"is-type-body-default is-important\">\n            Exchange disparate point solutions for a full-scale IT management platform to unify your environment.        <\/p>\n    <\/div>\n    <div class=\"promo-small-cta\">\n        <a href=\"https:\/\/jumpcloud.com\/resources\/it-sprawl-reverse\" data-promo=\"Unification\" class=\"button is-primary-green promo-small-banner-link\">Learn More<\/a>\n    <\/div>\n<\/div>\n\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-take-action\">Take Action<\/h3>\n\n\n\n<p>In this scenario, you can start by putting a meeting on the calendar for all employees with an agenda centered around transparency \u2014 in this meeting you might discuss company goals, financials, plans for the next month, quarter, or year, or anything else relevant. Before the day of this meeting, you can also send out an anonymous survey asking employees to think about transparency and give you specific topics that they\u2019d like you to be more transparent on. This feedback can then guide the meeting.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-be-transparent-and-proactive\">Be Transparent and Proactive<\/h3>\n\n\n\n<p>Past dealing with the simple and immediate improvements you make, it\u2019s important to acknowledge and communicate the other longer-term plans you have to improve the employee experience. There are many different ways to do this \u2014 consider discussing it in your next all company meeting, and following that discussion up with an email detailing the topics that were discussed, along with next steps that you plan to take.<\/p>\n\n\n\n<p>This level of transparency will cultivate positive feelings organization-wide, which will then become significantly stronger once you take the next steps to actually make the improvements. For example, telling employees that you\u2019re going to begin making a plan to allow remote work is the first step, and then following through and doing an initial remote work test run will tell employees that you\u2019re serious, thus creating trust and a more positive employee experience overall.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-understanding-the-factors-that-affect-the-employee-experience\">Understanding the Factors that Affect the Employee Experience<\/h2>\n\n\n\n<p>While getting direct feedback from employees is a great place to start when you\u2019re looking for areas of improvement in your organization, there are many factors that impact the overall employee experience at a company. Some influence it more than others, but they\u2019re all important to be aware of.&nbsp;<\/p>\n\n\n\n\n<div class=\"promotion-banner-small is-flex-direction-column has-items-aligned-flex-start has-items-aligned-center-tablet\">\n    <div class=\"promo-small-image is-hidden-mobile\">\n        <img decoding=\"async\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2016\/11\/AdobeStock_97176232.jpeg\" alt=\"Modern IT Scene\">\n    <\/div>\n    <div class=\"promo-small-content\">\n        <p class=\"is-type-body-tiny is-type-weight-bold is-important promo-small-title\">\n                    <\/p>\n        <p class=\"is-type-body-default is-important\">\n            There are countless things that impact and shape the employee experience at an organization.        <\/p>\n    <\/div>\n    <div class=\"promo-small-cta\">\n        <a href=\"https:\/\/jumpcloud.com\/blog\/what-impacts-employee-experience\" data-promo=\"EE Factors Blog\" class=\"button is-primary-green promo-small-banner-link\">Learn More<\/a>\n    <\/div>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>The employee experience at your organization has both direct and indirect consequences to business \u2014 learn how.<\/p>\n","protected":false},"author":143,"featured_media":68127,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"categories":[23,2781,2753],"tags":[],"collection":[2779,2780],"platform":[],"funnel_stage":[3016],"coauthors":[2533],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v22.9) - 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