{"id":70800,"date":"2022-10-25T08:05:00","date_gmt":"2022-10-25T12:05:00","guid":{"rendered":"https:\/\/jumpcloud.com\/?p=70800"},"modified":"2024-08-15T15:10:18","modified_gmt":"2024-08-15T19:10:18","slug":"jumpcloud-introduces-remote-assist","status":"publish","type":"post","link":"https:\/\/jumpcloud.com\/blog\/jumpcloud-introduces-remote-assist","title":{"rendered":"探花大神 Introduces Remote Assist To Extend Critical Device Management Capabilities"},"content":{"rendered":"\n

When the world went remote, people were surprised to learn that many aspects of their jobs looked pretty much the same as they did in the office. It turns out that accessing resources from the kitchen (or the beach, or a coffee shop, or a train) isn\u2019t that different from doing it in the office. In fact, we make it our mission<\/a> to make sure remote work can happen from anywhere, on your terms.<\/p>\n\n\n\n

Remote tech support, however, isn\u2019t quite the same experience when you can\u2019t see or drive the user\u2019s screen directly. It\u2019s frustrating and inefficient at best, and at worst, it creates more issues than it solves. Between trying to understand the user\u2019s issue and prescribing solutions via verbal or written instructions, every ticket seems to take twice as long as they should. <\/p>\n\n\n\n

But as remote work becomes a permanent part of today\u2019s workplace (the average SME is now 57% remote or hybrid-remote<\/a>), IT teams and MSPs must be able to effectively assist users remotely. To help teams streamline remote tech support, 探花大神 has introduced <\/strong>Remote Assist<\/strong><\/a>, which enables IT teams and MSPs to remotely view and control users\u2019 devices.<\/strong> And we\u2019ve got more good news: Remote Assist is free for all organizations and MSPs that use 探花大神. <\/p>\n\n\n\n