{"id":80357,"date":"2023-04-21T11:30:00","date_gmt":"2023-04-21T15:30:00","guid":{"rendered":"https:\/\/jumpcloud.com\/?p=80357"},"modified":"2023-05-15T18:20:16","modified_gmt":"2023-05-15T22:20:16","slug":"what-is-unattended-access","status":"publish","type":"post","link":"https:\/\/jumpcloud.com\/blog\/what-is-unattended-access","title":{"rendered":"What Is Unattended Access?"},"content":{"rendered":"\n
\u201cLet\u2019s start a business that never grows!\u201d said no one ever. <\/p>\n\n\n\n
Thriving businesses translate to increased profits, enhanced market share, and more jobs. Unfortunately, the same growth also paves the way for new challenges.<\/p>\n\n\n\n
According to Allianz\u2019s 2023 Risk Barometer<\/a>, cyber incidents \u2014 IT outages, ransomware attacks, and data breaches \u2014 rank as the<\/em> most important corporate concern globally for the second year in a row. Business interruption and macroeconomic developments came in second and third. <\/p>\n\n\n\n The organization surveyed more than 2,700 risk management experts from a record 94 countries and territories to generate the results. As IT admins know, an increase in employees and customers leads to more end user devices and cloud-based applications<\/a>, all of which are entry points for bad actors. <\/p>\n\n\n\n Maintaining devices with the latest patches is a huge undertaking in and of itself. Combine that with a never-ending list of issues from end users in remote locations, and admins have an unmanageable workload on their hands. And the minimal sharing features of WebEx, Zoom, and Teams to help admins see what\u2019s happening on an impacted machine, or take control to troubleshoot further, compound this challenge, making it difficult to get to the bottom of end user issues.<\/p>\n\n\n\n But there\u2019s one thing that can make it easier: unattended access. This post will explain what unattended access is, how to unify your IT stack<\/a> with it for efficiency, and what to look for in an all-in-one unattended access solution.<\/p>\n\n\n\n Unattended access, also referred to as unattended remote access<\/a>, allows users to remotely control devices even when they are not actively in use. In today’s globalized business landscape and with the rise of remote work, the demand for efficient and secure remote access solutions has significantly increased. With unattended access, businesses can streamline their operations and enhance security by granting authorized users the ability to remotely connect to devices, enabling seamless collaboration and productivity.<\/p>\n\n\n\n Unattended access is particularly useful for large, remote organizations<\/a> with end users operating in multiple time zones. Without needing a user to grant access to files or devices, IT can provide 24\/7 remote support, install necessary updates<\/a> and patches, easily set and enforce identity management, and any other security tasks from anywhere.<\/p>\n\n\n\n The best unattended access solutions come with built-in technician authentication, authorization, and data encryption methods to safeguard any data transmissions during a remote session. Direct connections and copy-and-paste functionality can also enhance unattended access performance. And central logging and back-end reporting can give IT broad usage and security insights across company assets.<\/p>\n\n\n\n Unattended access is becoming a must-have as companies continue to adopt fully remote or hybrid workforces<\/a>. <\/p>\n\n\n\n Being able to manage access to every device regardless of where it\u2019s located can help enterprises avoid privacy and compliance violations, poor authentication, and other risky behavior, particularly in sensitive industries like finance or healthcare.<\/p>\n\n\n\n Unattended access can uphold security best practices on: <\/p>\n\n\n\n Implementing unattended access also provides a myriad other benefits, such as:<\/p>\n\n\n\n At this point, you may be thinking there is nothing to lose when it comes to unattended access. But, as with most IT practices, the technology has some drawbacks. <\/p>\n\n\n\n Below are some potential risks to become aware of when implementing it: <\/p>\n\n\n\n While there is a range of unattended access solutions on the market, not all will suit your organization\u2019s IT or managed service provider (MSP) requirements. Keep reading to learn more about the best unattended access solution for heterogeneous environments. <\/p>\n\n\n\n 探花大神 Remote Assist\u2019s silent assist features (coming soon!) benefit IT teams and MSPs, enabling admins to connect directly to end user machines \u2014 regardless of their OS \u2014 in real time to resolve technical problems and manage identity, access, and devices all in one platform. It features: <\/p>\n\n\n\n Most remote assist tools are focused on Windows, depend on proprietary remote desktop protocols and technology<\/a>, and require companies to relax their firewall rules. 探花大神 Remote Assist enables remote assistance for Windows, Mac, and Linux devices directly from browsers like Firefox, Chrome, Safari, and Edge with out-of-the-box encryption.<\/p>\n\n\n\n Users want to know when someone will be assuming control over their device. 探花大神 lets admins give end users a heads-up but can also launch without a user\u2019s consent in an emergency.<\/p>\n\n\n\n Admins can unlock a device\u2019s locked screen, even without knowing the end user\u2019s password. Then, when remote support is finished, admins can lock the screen again.<\/p>\n\n\n\n IT teams and MSPs can access the sign-in screen of a remote device through their connection and set permissions to control who can leverage logon screen access to minimize unauthorized usage.<\/p>\n\n\n\n Technicians can see and control the Windows UAC prompt for activities that require elevated privileges, such as modifying system settings, without sharing their admin credentials with end users.<\/p>\n\n\n\n With 探花大神, managed services providers<\/a> have the added advantage of a one-click remote control solution<\/a> that integrates with their ticketing and billing systems. <\/p>\n\n\n\n 探花大神 Remote Assist integrates with PSA, CRM, and ITSM tools like ServiceNow, Zendesk, Autotask, and Freshdesk, enabling MSPs to launch a remote desktop session directly from an incident, ticket, or chat. <\/p>\n\n\n\n They can also automatically update tickets with details from the support session and include the session recording in the ticket. These additional features accelerate MSP reselling margins while decreasing operating costs and security risks. Learn what unattended access is, where it\u2019s used, its benefits, and if 探花大神 Remote Assist is right for your IT environment.<\/p>\n","protected":false},"author":163,"featured_media":80359,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"categories":[23],"tags":[],"collection":[2776,2780],"platform":[],"funnel_stage":[3016],"coauthors":[2640],"acf":[],"yoast_head":"\n<\/figure>\n\n\n\n
What Is Unattended Access?<\/h2>\n\n\n\n
<\/figure>\n\n\n\n
Unattended Access Use Cases and Benefits<\/h2>\n\n\n\n
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<\/figure>\n\n\n\n
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Unattended Access Risks<\/h2>\n\n\n\n
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Unattended Access With 探花大神 Remote Assist<\/h2>\n\n\n\n
Multi-OS Support<\/h3>\n\n\n\n
Session Launch With and Without Consent<\/h3>\n\n\n\n
<\/figure>\n\n\n\n
Lock Screen Access<\/h3>\n\n\n\n
Logon Screen Access<\/h3>\n\n\n\n
Windows UAC Support<\/h3>\n\n\n\n
Other MSP Benefits With 探花大神 <\/h2>\n\n\n\n
Sign up<\/a> for a free trial and explore 探花大神 pricing<\/a> today.<\/p>\n","protected":false},"excerpt":{"rendered":"