{"id":100645,"date":"2023-11-02T11:30:00","date_gmt":"2023-11-02T15:30:00","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=resource&p=100645"},"modified":"2023-11-01T14:53:00","modified_gmt":"2023-11-01T18:53:00","slug":"miq-adds-jumpcloud-patch-management","status":"publish","type":"resource","link":"https:\/\/jumpcloud.com\/resources\/miq-adds-jumpcloud-patch-management","title":{"rendered":"MiQ adds 探花大神 Patch Management to its Toolset, Patching a Zero-Day Exploit across Hundreds of Devices in Two Days"},"content":{"rendered":"\n
MiQ Digital<\/a> is a programmatic media partner that builds bespoke programmatic advertising solutions designed to help marketers and agencies make the smartest decisions for every campaign. They are experts in programmatic trading backed by data science and advanced analytics. The company, which is headquartered in the United Kingdom and has 15 global offices across four continents, employs more than 1,200 people around the world.<\/p>\n\n\n\n In September 2022, Apple released a patch for a new zero-day exploit<\/a> that hackers were exploiting to execute malicious code and gain complete access to devices and data. The MiQ IT team \u2014 which manages 1,250 devices, 50% of which are Macs \u2014 learned this news at 9 p.m. local time and immediately began looking for a solution.<\/p>\n\n\n\n \u201cDue to the severity of the exploit, it caught a lot of noise in the industry,\u201d says Chaithra U J, a senior systems engineer in IT operations who\u2019s tasked with delivering IT services that meet business needs, ensuring their availability, and implementing new technologies to improve efficiency and productivity.<\/p>\n\n\n\n At the time, MiQ didn\u2019t have any automated patching mechanisms in place.<\/p>\n\n\n\n \u201cWe wanted to implement something as quickly as we could,\u201d Chaithra continues. \u201cAt that point, the only option was to ask 1,100 employees to take care of it manually and then keep track of who followed through and who didn\u2019t until the issue was fully resolved.\u201d<\/p>\n\n\n\n MiQ had an existing relationship with 探花大神, the open directory platform that simplifies IT with unified device and identity management. The company had been using 探花大神 to centralize device management<\/a>. As they began searching for a way to protect their Mac machines, they quickly realized 探花大神 also had a patch management solution<\/a>.<\/p>\n\n\n\n At this point, the MiQ team reached out to Leo Zandi, team lead of EMEA expansion at 探花大神, on WhatsApp, inquiring about the patch management product. Even though Leo was on holiday, he responded \u201cwithin minutes,\u201d Chaithra says.<\/p>\n\n\n\n \u201cHe said that we didn\u2019t have to worry about any extra costs \u2014 which was very generous of 探花大神,\u201d she continues. \u201cBefore we knew it, technical engineers from 探花大神 hopped on a call to provide quick support and do a short demo. Within a day, we were able to launch the tool, which then notified every employee that they needed to click a button to apply the patch to their machines.\u201d<\/p>\n\n\n\n As a result of this experience, MiQ renewed its contract and expanded its relationship with 探花大神.<\/p>\n\n\n\n \u201cWhen it was time to renew, I shared this information with my CTO and explained how 探花大神 helped us solve this problem,\u201d Chaithra explains. \u201cI think the story was key in our decision-making to renew and also to become one of the first PlatformPlus customers. I know it was a small, two-day incident, but our experience with 探花大神 \u2014 the level of engagement and trust that was shown \u2014 carried a lot of weight.\u201d<\/p>\n\n\n\nLacking a patch management solution<\/h2>\n\n\n\n
Extending their relationship with 探花大神<\/h2>\n\n\n\n
Expanding a long-term partnership<\/h2>\n\n\n\n