{"id":49542,"date":"2021-03-15T15:15:00","date_gmt":"2021-03-15T19:15:00","guid":{"rendered":"https:\/\/live-jc-marketing-site.pantheonsite.io\/?post_type=resource&#038;p=49542"},"modified":"2023-07-25T11:38:31","modified_gmt":"2023-07-25T15:38:31","slug":"case-study-altitude-integrations-reduce-costs","status":"publish","type":"resource","link":"https:\/\/jumpcloud.com\/resources\/case-study-altitude-integrations-reduce-costs","title":{"rendered":"How an MSP Reduces Infrastructure Costs by 80% &#038; Password Reset Tickets by 75%"},"content":{"rendered":"\n<p><br>Altitude Integrations is a cloud-forward managed service provider (MSP) with more than 200 clients around the country. Brett Ramberg and Toby Yoder \u2014 the organization\u2019s co-CEOs \u2014 use the 探花大神 Directory Platform to help clients reduce or eliminate on-prem infrastructure and to serve clients no matter where they\u2019re located.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2021\/03\/Horizontal-Logo-A-1024x262.png\" alt=\"\" class=\"wp-image-49545\" width=\"517\" height=\"133\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2021\/03\/Horizontal-Logo-A-1024x262.png 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2021\/03\/Horizontal-Logo-A-300x77.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2021\/03\/Horizontal-Logo-A-768x197.png 768w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2021\/03\/Horizontal-Logo-A-1536x393.png 1536w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2021\/03\/Horizontal-Logo-A-2048x524.png 2048w\" sizes=\"(max-width: 517px) 100vw, 517px\" \/><\/figure><\/div>\n\n\n<ul>\n<li><strong>Organization:<\/strong> Altitude Integrations<\/li>\n\n\n\n<li><strong>Location:<\/strong> Niwot, Colorado&nbsp;<\/li>\n\n\n\n<li><strong>Problem:<\/strong> Remote administration for dispersed clients<\/li>\n\n\n\n<li><strong>Goal:<\/strong> Expand geographic reach with cloud services<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Background<\/h2>\n\n\n\n<p>In the 11 years that Altitude Integrations has served its clients, the organization has been cloud-forward. In recent years, Ramberg and Yoder said they\u2019ve seen a marked uptick in the number of organizations that depend upon cloud-based services come to them. More than 95% of Altitude Integration\u2019s book of business is serverless now.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2021\/03\/Ramberg-Yoder-1024x683.jpg\" alt=\"\" class=\"wp-image-49544\" width=\"553\" height=\"369\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2021\/03\/Ramberg-Yoder-1024x683.jpg 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2021\/03\/Ramberg-Yoder-300x200.jpg 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2021\/03\/Ramberg-Yoder-768x512.jpg 768w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2021\/03\/Ramberg-Yoder-1536x1024.jpg 1536w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2021\/03\/Ramberg-Yoder.jpg 1549w\" sizes=\"(max-width: 553px) 100vw, 553px\" \/><figcaption class=\"wp-element-caption\">Brett Ramberg &amp; Toby Yoder<br><\/figcaption><\/figure><\/div>\n\n\n<p>\u201cWe\u2019re seeing a lot of younger companies, up-and-coming companies, that have complete SaaS environments,\u201d Ramberg said. \u201cWe\u2019re also starting to see a lot of the older organizations being forced to transition their environments into these SaaS environments.\u201d<\/p>\n\n\n\n<p>Their goal is to support those organizations on their digital transformation journey, and to do so securely.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Challenges<\/h2>\n\n\n\n<p>The Altitude Integration team strives to be a provider that serves organizations no matter what technology they have in their environment, including Mac and Windows devices, Google Workspace and Microsoft 365, single sign-on (SSO) applications, AWS or Azure, and other networks and servers. Ramberg said they don\u2019t want to hold their clients back from picking the technology that works best for their unique environments.&nbsp;<\/p>\n\n\n\n<p>\u201cWe pride ourselves on being flexible and true partners to the organizations we serve,\u201d Ramberg said. \u201cMany industries focus on standardization, but I think that holds organizations back from growing and using new technology.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Solution<\/h2>\n\n\n\n<p>That\u2019s why the Altitude Integrations team uses the 探花大神 Directory Platform, which is an open directory platform for secure, frictionless access from any device to any resource \u2014 regardless of location.<\/p>\n\n\n\n<p>\u201cAs a modern, cloud-focused MSP, we look for the best-in-breed platform that will be beneficial to us and our clients,\u201d Ramberg said. \u201cThere are three boxes we need to check: Is the platform secure? Does it create efficiencies for our clients? Does it reduce costs?\u201d<\/p>\n\n\n\n<p>探花大神 checks all three boxes for their clients. When Ramberg <a href=\"https:\/\/jumpcloud.com\/resources\/total-cost-of-ownership-cloud-directory-services-webinar\">calculated the approximate annualized cost<\/a> for an organization with 200 employees, 50% remote workforce, Mac and Windows devices, and one office, he found that 探花大神 was about <strong>one-fifth of the cost<\/strong> of Active Directory and Okta.<\/p>\n\n\n\n<div class=\"wp-block-cgb-box box has-background-white-smoke\">\n<p><strong>探花大神:<\/strong> $37,264<\/p>\n\n\n\n<p><strong>Active Directory + Okta:<\/strong> $190,600<\/p>\n\n\n\n<ul>\n<li>CapEx: $2,000<\/li>\n\n\n\n<li>Licensing: $3,600<\/li>\n\n\n\n<li>Security: $25,000<\/li>\n\n\n\n<li>SSO and identity\/credential management: $36,000<\/li>\n\n\n\n<li>MDM: $24,000<\/li>\n\n\n\n<li>Maintenance and administration: $90,000<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n<\/div>\n\n\n\n<p>Using 探花大神, the Altitude Integrations team reduces costs for their clients. Plus, because 探花大神 provides seamless user access regardless of location, they\u2019ve also seen a <strong>decrease in password reset tickets of about 75%<\/strong> when they transition clients from Active Directory to 探花大神.<\/p>\n\n\n\n<p>They provide clients with a comprehensive solution to provision and manage user devices, as well as connect users to their SSO applications, productivity suites, Wi-Fi networks via cloud RADIUS, and more. Furthermore, their clients don&#8217;t need to worry about upfront CapEx costs like servers or the associated security and maintenance costs either.&nbsp;<\/p>\n\n\n\n<p>They bundle 探花大神 in a master services agreement for their clients, which includes identity, access, and device security, in addition to dedicated hours of support service. They manage all of their client organizations from 探花大神\u2019s Multi-Tenant Portal (MTP), which provides a centralized dashboard where MSPs can view and manage each client instance.<\/p>\n\n\n\n<p>\u201cWe use the MTP to have all our clients in one pane of glass and centrally manage them,\u201d Ramberg said. \u201cWith 探花大神, you don\u2019t need a VPN to deploy policies or manage access in each environment, and that\u2019s huge for us and for our clients, too.\u201d<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cTo have a single cloud console that we can access in any browser is amazing.\u201d <\/p>\n<cite>\u2014 Brett Ramberg, Co-CEO at Altitude Integrations<\/cite><\/blockquote>\n\n\n\n<p>The team can quickly provision and deprovision users with group-based workflows in the web-based console, as well as one-click user suspension, which revokes a user\u2019s access across all their 探花大神-connected resources immediately.&nbsp;<\/p>\n\n\n\n<p>\u201cIn 探花大神, we can remove or suspend their access to everything with one click,\u201d Ramberg said. \u201cIt\u2019s a simple but massively impactful security feature in operating a business day to day.\u201d<\/p>\n\n\n\n<p>The team monitors admin activity, as well as user activity and device health, with 探花大神\u2019s Directory and System Insights features. Directory Insights provides visibility across user and admin events, while System Insights returns telemetry about devices\u2019 asset, security and configuration data. In particular, they monitor admin events such as user suspension, creation, and deletion.&nbsp;<\/p>\n\n\n\n<p>\u201cDirectory Insights has been really good for us with our customers,\u201d Ramberg said. \u201cWe can give them really insightful information they need about their business.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Implementation<\/h2>\n\n\n\n<p>The Altitude Integrations team creates new users in 探花大神 and federates identities to connected resources. They also prepare devices for clients using 探花大神\u2019s system agent. Once the agent is installed, they deploy a proprietary set of templated policies and custom commands to configure and secure each device. They send the pre-provisioned devices to clients, and those devices are ready to go as soon as they arrive.&nbsp;<\/p>\n\n\n\n<p>Another key driver for many clients is web application SSO, so they provision users to all their SAML and LDAP applications via 探花大神 and ensure they can login with one set of secure credentials.<\/p>\n\n\n\n<p>Although the cloud RADIUS feature has been less relevant amid the pandemic\u2019s stay-at-home orders, they plan for all their clients to use it for secure Wi-Fi access as they return to their offices.<\/p>\n\n\n\n<p>\u201cRADIUS is amazing,\u201d Ramberg said. \u201cWe\u2019re going to make it mandatory for our clients. When people start coming back into offices \u2014 and they will \u2014 it will be just as important then as it was before.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The Result<\/h2>\n\n\n\n<p>Altitude Integrations has an expanding client base, including one with offices up and down the East Coast. They\u2019ve been able to extend their geographical reach using 探花大神 and other cloud tools.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cWe\u2019re starting to see an influx of clients reach out to us from all over the country because we are cloud-born, and it\u2019s natural for us to work with them. Some of these organizations aren\u2019t going to go back to a single office. They\u2019re going to stay fragmented, but we\u2019re set up to be able to help them.\u201d<\/p>\n<cite>\u2014 Brett Ramberg, Co-CEO at Altitude Integrations<\/cite><\/blockquote>\n\n\n\n<p>Added Yoder: \u201cThere\u2019s not much we <em>can\u2019t<\/em> do virtually these days. 探花大神 has enabled us to expand as an MSP. It\u2019s a huge win for us.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Learn More<\/h2>\n\n\n\n<p>The 探花大神 Directory Platform is a comprehensive platform to securely manage user identities, resource access, and devices. 探花大神 offers a Partner program for MSPs and resellers, including competitive margins and co-marketing opportunities. Read about how to <a href=\"https:\/\/jumpcloud.com\/partners\">amplify your managed services business<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Altitude Integrations is a cloud-forward managed service provider (MSP) that uses 探花大神 to help clients eliminate on-prem infrastructure.<\/p>\n","protected":false},"author":89,"featured_media":49546,"template":"","categories":[2782,42],"collection":[],"wheel_hubs":[],"platform":[],"resource_type":[2313,2315],"funnel_stage":[],"coauthors":[2545],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v22.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>MSP Reduces Infrastructure Costs &amp; Password Reset Tickets - 探花大神<\/title>\n<meta name=\"description\" content=\"Altitude Integrations is a cloud-forward managed service provider (MSP) that uses 探花大神 to help clients eliminate on-prem infrastructure.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jumpcloud.com\/resources\/case-study-altitude-integrations-reduce-costs\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How an MSP Reduces Infrastructure Costs by 80% &amp; 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