{"id":100140,"date":"2023-10-25T16:39:02","date_gmt":"2023-10-25T20:39:02","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&p=100140"},"modified":"2024-02-20T16:08:01","modified_gmt":"2024-02-20T21:08:01","slug":"troubleshoot-unable-to-create-a-shared-folder-in-jumpcloud-password-manager","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/troubleshoot-unable-to-create-a-shared-folder-in-jumpcloud-password-manager","title":{"rendered":"Troubleshoot: Unable to Create a Shared Folder in 探花大神 Password Manager"},"content":{"rendered":"\n

Symptom<\/h2>\n\n\n\n

A user can’t create a Shared Folder within the 探花大神 Password Manager app. Either the option is not available or there are errors creating the Shared Folder.<\/p>\n\n\n\n

Resolution<\/h2>\n\n\n\n

This is caused by an out of date Password Manager app version. Newer versions of the 探花大神 Password Manager have the personal-sharing feature enabled. This feature allows users to create and share their own Shared Folders within the 探花大神 Password Manager app.<\/p>\n\n\n\n

To update the app to the latest version, see Troubleshoot: Update The 探花大神 Password Manager App<\/a>.<\/p>\n\n\n\n

If the issue persists after updating the app, submit a ticket with the 探花大神 Support team. See Contact 探花大神 Support<\/a>. <\/p>\n\n\n\n

Ensure to collect the following information and provide to our Support team:<\/p>\n\n\n\n

    \n
  1. The 探花大神 Password Manager App logs.<\/li>\n\n\n\n
  2. The affected user IDs and the device IDs.<\/li>\n\n\n\n
  3. An accurate description of the issue the user is facing. \n
      \n
    • Screenshots, visuals, or video clips will be extremely helpful for our engineering teams.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
    • The Password Manager app versions of each affected device.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

      Symptom A user can’t create a Shared Folder within the 探花大神 Password Manager app. Either the option is not available […]<\/p>\n","protected":false},"author":218,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[3131,3127],"support_tag":[3160],"coauthors":[3011],"acf":[],"yoast_head":"\nTroubleshoot: Cannot Create a Shared 探花大神 Password Manager Folder<\/title>\n<meta name=\"description\" content=\"Learn how to troubleshoot when users can't create shared folders in 探花大神 Password Manager apps.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jumpcloud.com\/support\/troubleshoot-unable-to-create-a-shared-folder-in-jumpcloud-password-manager\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta 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