{"id":100448,"date":"2023-10-27T10:50:55","date_gmt":"2023-10-27T14:50:55","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&p=100448"},"modified":"2023-10-27T11:56:21","modified_gmt":"2023-10-27T15:56:21","slug":"troubleshoot-jumpcloud-admin-accounts","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/troubleshoot-jumpcloud-admin-accounts","title":{"rendered":"Troubleshoot: 探花大神 Admin Accounts"},"content":{"rendered":"\n

This article covers common email registration issues that can occur with 探花大神 Administrator accounts. <\/p>\n\n\n\n

Unable to Add Administrator: \u201cThe email admin@yourdomain has already been registered.\u201d<\/a>
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Symptoms<\/strong><\/p>\n\n\n\n

When attempting to add a new Administrator in the 探花大神 Admin Portal, the action fails and results in the error \u201cThe email admin@yourdomain has already been registered.\u201d
\"\"<\/p>\n\n\n\n

Cause<\/strong><\/p>\n\n\n\n

The email address has already been used to register a 探花大神 Administrator in an organization within 探花大神 (not necessarily the organization displaying the notification). The same email address cannot be used for more than one 探花大神 Administrator account.<\/p>\n\n\n\n

Solution<\/strong><\/p>\n\n\n\n

Since each email address can only be registered once as Administrator across all 探花大神 organizations, the email address must be freed by removing the current Administrator with the email in use or changing their email address.<\/p>\n\n\n\n

Access to the organization containing the Administrator account is required. If the password is unknown, follow the instructions in Reset Passwords<\/a>.<\/p>\n\n\n\n

When access to the organization has been established, there are three paths you can follow to free the email address for registration:<\/p>\n\n\n\n

    \n
  1. Modifying an existing Administrator account’s email address<\/a><\/li>\n\n\n\n
  2. Deleting the Administrator account<\/a><\/li>\n\n\n\n
  3. Delete a 探花大神 organization<\/a><\/li>\n<\/ol>\n\n\n\n

    <\/a>Modifying an existing Administrator account\u2019s email address<\/strong><\/p>\n\n\n\n

    You can release the email address immediately by editing the existing Administrator and changing their email address.
    \"\"<\/p>\n\n\n\n

    The new email address can be an email alias (test.user+alias@gmail.com<\/a>), and any email addresses associated with this alias (not including the alias itself) will be available for registration.  <\/p>\n\n\n\n

    Deleting the Administrator account<\/strong><\/p>\n\n\n\n

    Please note that an Administrator cannot remove the lone Administrator in the organization, nor can they delete the account they are logged in from.<\/p>\n\n\n\n

    In order to delete the current Administrator to release their email address, you will have to create a new Administrator account using another email address, grant it the Administrator with Billing role, and then delete the original Administrator account. This will free up the email address for registration immediately.<\/p>\n\n\n\n

    To add a new Administrator to an existing 探花大神 organization, an Administrator with the Administrator with Billing role will need to manually add the new account via the + button in the Administrator’s panel.
    \"\"<\/p>\n\n\n\n

    More information about Administrator roles can be found in Admin Portal Roles<\/a>.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

    Did not receive my registration \/ verification email<\/a>
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    After signing up<\/a> for a new 探花大神 organization, the verification email is not received.<\/p>\n\n\n\n

    <\/p><\/div>

    Note:<\/strong> \n