{"id":107063,"date":"2024-06-13T16:14:00","date_gmt":"2024-06-13T20:14:00","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&#038;p=107063"},"modified":"2025-02-19T09:53:21","modified_gmt":"2025-02-19T14:53:21","slug":"retrieve-jumpcloud-log-files","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/retrieve-jumpcloud-log-files","title":{"rendered":"Retrieve 探花大神 Log Files"},"content":{"rendered":"\n<p>Use this article to find the locations, available actions, and contents captured in the various logs for 探花大神 services across operating systems.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-windows\">Windows<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-active-directory-integration\">Active Directory Integration<\/h3>\n\n\n\n<ul>\n<li>AD Import Location: <strong>C:\\Windows\\temp\\探花大神_AD_Integration.log<\/strong><\/li>\n\n\n\n<li>AD Sync Location:\n<ul>\n<li>Note: Log names &amp; locations vary depending on the version of AD Sync in use.\n<ul>\n<li>Version 4.3.1 and older: <strong>C:\\Program Files\\探花大神\\AD Sync\\adsync.log<\/strong><\/li>\n\n\n\n<li>Version 4.3.2 and newer: <strong>C:\\Program Files\\探花大神\\AD Integration\\探花大神 AD Sync\\探花大神_AD_Sync.log<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>To enable DEBUG, see <a href=\"https:\/\/jumpcloud.com\/support\/enable-debug-logging-for-the-active-directory-integration\" target=\"_blank\" rel=\"noreferrer noopener\">Enable Debug Logging for the Active Directory Integration<\/a>.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-device-agent\">Device Agent<\/h3>\n\n\n\n<p>The device Agent log includes details on all agent-driven, device-wide actions (user management, device connection maintenance with the 探花大神 service, command execution, Agent upgrades, and policy deployment, for example).<\/p>\n\n\n\n<ul>\n<li>Location: <strong>C:\\Windows\\Temp\\jcagent.log<\/strong><\/li>\n\n\n\n<li>To enable DEBUG, see <a href=\"https:\/\/jumpcloud.com\/support\/set-the-log-level-to-debug#windows\" target=\"_blank\" rel=\"noreferrer noopener\">Set the Log Level to Debug<\/a>.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-password-manager-amp-browser-extension\">Password Manager &amp; Browser Extension<\/h3>\n\n\n\n<p>Password manager logs exist in two distinct locations:<\/p>\n\n\n\n<ul>\n<li><strong>C:\\Users\\[Your User name]\\Appdata\\Roaming\\探花大神 Password Manager\\logs<\/strong> &#8211; contains application logs related to password manager software update events, and any errors when the application fails to present a UI element.<\/li>\n<\/ul>\n\n\n\n<ul>\n<li><strong>C:\\Users\\[Your User name]\\Appdata\\Roaming\\探花大神 Password Manager\\data\\daemon\\log<\/strong> &#8211; Contains logs detailing user actions, backups, and other events.<\/li>\n<\/ul>\n\n\n\n<p>For the browser extension:<\/p>\n\n\n\n<ol>\n<li>In the top-right corner, click the three dots (More) menu, then click <strong>Settings<\/strong>.<br><img decoding=\"async\" width=\"1208\" height=\"906\" class=\"wp-image-111520\" style=\"width: 500px\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/06\/pwm-browser-ext-settings.png\" alt=\"\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/06\/pwm-browser-ext-settings.png 1208w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/06\/pwm-browser-ext-settings-300x225.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/06\/pwm-browser-ext-settings-1024x768.png 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/06\/pwm-browser-ext-settings-768x576.png 768w\" sizes=\"(max-width: 1208px) 100vw, 1208px\" \/><\/li>\n\n\n\n<li>Click the <strong>Logs<\/strong> tab, then click <strong>Download Logs<\/strong>.<br><img decoding=\"async\" width=\"1208\" height=\"906\" class=\"wp-image-111519\" style=\"width: 500px\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/06\/pwm-browser-ext-settings-logs.png\" alt=\"\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/06\/pwm-browser-ext-settings-logs.png 1208w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/06\/pwm-browser-ext-settings-logs-300x225.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/06\/pwm-browser-ext-settings-logs-1024x768.png 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/06\/pwm-browser-ext-settings-logs-768x576.png 768w\" sizes=\"(max-width: 1208px) 100vw, 1208px\" \/><\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-remote-assist\">Remote Assist<\/h3>\n\n\n\n<p>Retrieve user-centric, per-day session logs for the 探花大神 Remote Assist service and client:<\/p>\n\n\n\n<ul>\n<li>Location:<strong> C:\\Windows\\system32\\config\\systemprofile\\AppData\\Roaming\\探花大神-Remote-Assist\\logs\\<span>{<\/span>{YYYY-MM-DD}<span>}<\/span>.log<\/strong><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-windows-mdm\">Windows MDM<\/h3>\n\n\n\n<p>Retrieve MDM application install logs:<\/p>\n\n\n\n<ul>\n<li>Location: <strong>C:\\Windows\\System32\\config\\systemprofile\\AppData\\Local\\mdm<\/strong><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-macos\">macOS<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-device-agent-0\">Device Agent<\/h3>\n\n\n\n<p>The device Agent log includes detail on all agent-driven, device-wide actions (user management, device connection maintenance with the 探花大神 service, command execution, Agent upgrades, and non-MDM-driven policy deployment, for example.)<\/p>\n\n\n\n<ul>\n<li>Location: <strong>\/var\/log\/jcagent.log<\/strong>\n<ul>\n<li>Both pre- and post-installation logs are located within the \/var\/log\/ directory. These files are especially useful when troubleshooting installation problems when attempting to script a silent installation from a third-party management service.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>To enable DEBUG, see <a href=\"https:\/\/jumpcloud.com\/support\/set-the-log-level-to-debug#mac\" target=\"_blank\" rel=\"noreferrer noopener\">Set the Log Level to Debug<\/a>.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-jumpcloud-go\">探花大神 Go<\/h3>\n\n\n\n<p>探花大神 Go is located in the unified system logs on macOS. To surface these, use the macOS command line to filter. For example:<\/p>\n\n\n\n<div class=\"wp-block-cgb-code-block code-block\"><div class=\"code-block-snippet is-type-body-default\">\n<p>sudo log stream &#8211;level debug &#8211;predicate &#8216;subsystem contains &#8220;jumpcloud&#8221;&#8216;<\/p>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-jumpcloud-menu-bar-app\">探花大神 Menu Bar App<\/h3>\n\n\n\n<p>Most frequently referenced for user password confirmations and updates. <\/p>\n\n\n\n<ul>\n<li>Location: <strong>~\/Library\/Logs\/探花大神\/com.jumpcloud.jcagent-tray <span>{<\/span>{YYYY-MM-DD}<span>}<\/span>&#8211;##-##&#8230;log<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Filter out the application launch entries to more easily surface password events:<\/p>\n\n\n\n<div class=\"wp-block-cgb-code-block code-block\"><div class=\"code-block-snippet is-type-body-default\">\n<p>grep -i password Library\/Logs\/探花大神\/com.jumpcloud.jcagent-tray*<\/p>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-password-manager\">Password Manager<\/h3>\n\n\n\n<p>Retrieve user-centric logs for the 探花大神 Password Manager service and application from following paths:<\/p>\n\n\n\n<ul>\n<li><strong>~\/Library\/Logs\/探花大神 Password Manager<\/strong> &#8211; contains application logs related to password manager software update events, and any errors when the application fails to present a UI element.<\/li>\n<\/ul>\n\n\n\n<ul>\n<li><strong>~\/Library\/Application Support\/探花大神 Password Manager\/data\/daemon\/log<\/strong> &#8211; contains logs detailing user actions, backups, and other events.<\/li>\n<\/ul>\n\n\n\n<p>For the browser extension:<\/p>\n\n\n\n<ol>\n<li>In the top-right corner, click the three dots (More) menu, then click <strong>Settings<\/strong>.<br><img decoding=\"async\" width=\"1208\" height=\"906\" class=\"wp-image-111520\" style=\"width: 500px\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/06\/pwm-browser-ext-settings.png\" alt=\"\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/06\/pwm-browser-ext-settings.png 1208w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/06\/pwm-browser-ext-settings-300x225.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/06\/pwm-browser-ext-settings-1024x768.png 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/06\/pwm-browser-ext-settings-768x576.png 768w\" sizes=\"(max-width: 1208px) 100vw, 1208px\" \/><\/li>\n\n\n\n<li>Click the <strong>Logs<\/strong> tab, then click <strong>Download Logs<\/strong>.<br><img decoding=\"async\" width=\"1208\" height=\"906\" class=\"wp-image-111519\" style=\"width: 500px\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/06\/pwm-browser-ext-settings-logs.png\" alt=\"\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/06\/pwm-browser-ext-settings-logs.png 1208w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/06\/pwm-browser-ext-settings-logs-300x225.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/06\/pwm-browser-ext-settings-logs-1024x768.png 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/06\/pwm-browser-ext-settings-logs-768x576.png 768w\" sizes=\"(max-width: 1208px) 100vw, 1208px\" \/><\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-patch-management\">Patch Management<\/h3>\n\n\n\n<p>The <strong>jc_notifications.log<\/strong> file contains telemetry and logic driving the Nudge application notifications and is helpful for troubleshooting.<\/p>\n\n\n\n<ul>\n<li>Location: <strong>\/private\/var\/log\/jc_notifications.log<\/strong><\/li>\n<\/ul>\n\n\n\n<p>To retrieve a list of available and deferred updates for the current device (deferred updates are hidden from the Software Update preference pane): <\/p>\n\n\n\n<div class=\"wp-block-cgb-code-block code-block\"><div class=\"code-block-snippet is-type-body-default\">\n<p>softwareupdate &#8211;list<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cgb-code-block code-block\"><div class=\"code-block-snippet is-type-body-default\">\n<p>defaults read \/Library\/Preferences\/com.apple.SoftwareUpdate<\/p>\n<\/div><\/div>\n\n\n\n<p>To display what Nudge sees as an available update:<\/p>\n\n\n\n<div class=\"wp-block-cgb-code-block code-block\"><div class=\"code-block-snippet is-type-body-default\">\n<p>defaults read com.github.macadmins.Nudge.plist<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cgb-code-block code-block\"><div class=\"code-block-snippet is-type-body-default\">\n<p>sudo cat \/Library\/Preferences\/com.jumpcloud.Nudge.json<\/p>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-remote-assist-0\">Remote Assist<\/h3>\n\n\n\n<p>Retrieve user-centric, per-day session logs for the 探花大神 Remote Assist service and client:<\/p>\n\n\n\n<ul>\n<li>Session logs Location: <strong>~\/Library\/Logs\/探花大神 Remote Assist\/<\/strong>\n<ul>\n<li>Note: root sessions are recorded in <strong>\/var\/root\/Library\/Logs\/探花大神 Remote Assist\/<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-user-agent\">User Agent<\/h3>\n\n\n\n<p>The user session agent includes detail for device trust keychain deployment and approved application list. <\/p>\n\n\n\n<ul>\n<li>Location: <strong>~\/Library\/Logs\/探花大神\/jc-user-agent.log<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Enabling debug will expose successful and unsuccessful application list updates:<\/p>\n\n\n\n<div class=\"wp-block-cgb-code-block code-block\"><div class=\"code-block-snippet is-type-body-default\">\n<p>echo &#8220;DEBUG&#8221; &gt; \/opt\/jc_user_ro\/loglevel.cache<\/p>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-linux\">Linux<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-device-agent-1\">Device Agent<\/h3>\n\n\n\n<p>The device Agent log includes details on all agent-driven, device-wide actions (user management, device connection maintenance with the 探花大神 service, command execution, Agent upgrades, and policy deployment, for example).<\/p>\n\n\n\n<ul>\n<li>Location: <strong>\/var\/log\/jcagent.log<\/strong><\/li>\n<\/ul>\n\n\n\n<p>To enable debug\/trace:<\/p>\n\n\n\n<div class=\"wp-block-cgb-code-block code-block\"><div class=\"code-block-snippet is-type-body-default\">\n<p>echo &#8220;DEBUG&#8221; &gt; \/opt\/jc\/loglevel.cache<\/p>\n<\/div><\/div>\n\n\n\n<p>To restart the Agent (required) after adjusting the log verbosity:<\/p>\n\n\n\n<div class=\"wp-block-cgb-code-block code-block\"><div class=\"code-block-snippet is-type-body-default\">\n<p>service jcagent restart<\/p>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-password-manager-0\">Password Manager<\/h3>\n\n\n\n<p>Password manager logs exist in two distinct locations:<\/p>\n\n\n\n<ul>\n<li><strong>~\/.config\/探花大神 Password Manager\/logs\/<\/strong> &#8211; contains application logs related to password manager software update events, and any errors when the application fails to present a UI element.<\/li>\n<\/ul>\n\n\n\n<ul>\n<li><strong>~\/.config\/探花大神 Password Manager\/data\/daemon\/log\/<\/strong> &#8211; contains logs detailing user actions, backups, and other events.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-remote-assist-1\">Remote Assist<\/h3>\n\n\n\n<p>Retrieve user-centric, per-day session logs for the 探花大神 Remote Assist service and client:<\/p>\n\n\n\n<ul>\n<li>Location: <strong>~\/.config\/探花大神-Remote-Assist\/logs\/jc-assist_<span>{<\/span>{YYYY-MM-DD}<span>}<\/span>.log<\/strong><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Use this article to find the locations, available actions, and contents captured in the various logs for 探花大神 services across [&hellip;]<\/p>\n","protected":false},"author":206,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"2normal","inline_featured_image":false,"footnotes":""},"support_category":[3127],"support_tag":[],"coauthors":[2842],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v22.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Retrieve Log Files - 探花大神<\/title>\n<meta name=\"description\" content=\"Learn where to find the locations, available actions, and contents captured in the various logs for 探花大神 services.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jumpcloud.com\/support\/retrieve-jumpcloud-log-files\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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