{"id":108180,"date":"2024-03-29T20:12:58","date_gmt":"2024-03-30T00:12:58","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&p=108180"},"modified":"2024-04-01T18:45:51","modified_gmt":"2024-04-01T22:45:51","slug":"troubleshoot-personio","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/troubleshoot-personio","title":{"rendered":"Troubleshoot: Personio Integration"},"content":{"rendered":"\n

This article contains troubleshooting steps for common issues with the Personio Integration.<\/p>\n\n\n\n

I\u2019m getting an \u2018Unable to fetch users\u2019 error.\u00a0<\/a>
\n

Your import timed out. Did you select all of the user attributes in the Readable employee attributes<\/strong> dropdown in Personio? Try selecting only the attributes you need versus all of the attributes and regenerating your credentials.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

My import is taking a really long time and then it fails.<\/a>
\n

You selected too many attributes with your credentials. Try selecting fewer attributes and regenerating your credentials.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

I accidentally selected a user that I\u2019ve already imported. Will it create a duplicate record?<\/a>
\n

No, if the user has an email that already exists in 探花大神, it will not create a duplicate record.\u00a0<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Manager not being populated.<\/a>
\n

If the manager doesn’t exist in 探花大神 when the user was added or updated, the field will remain blank. Once the manager’s user record is created in 探花大神, the manager value will be added on the next update.<\/p>\n<\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

This article contains troubleshooting steps for common issues with the Personio Integration.<\/p>\n","protected":false},"author":205,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[3135,3127],"support_tag":[],"coauthors":[2839],"acf":[],"yoast_head":"\nTroubleshoot: Personio Integration - 探花大神<\/title>\n<meta name=\"description\" content=\"Learn how to troubleshoot Personio's most common issues.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jumpcloud.com\/support\/troubleshoot-personio\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Troubleshoot: Personio Integration\" \/>\n<meta property=\"og:description\" content=\"Browse the 探花大神 Help Center by category, search for a specific topic, or check out our featured articles.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jumpcloud.com\/support\/troubleshoot-personio\" \/>\n<meta property=\"og:site_name\" content=\"探花大神\" \/>\n<meta property=\"article:modified_time\" content=\"2024-04-01T22:45:51+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/202405-MISC-探花大神HelpCenter-SiteDisplay-min-2.png\" \/>\n\t<meta property=\"og:image:width\" content=\"890\" \/>\n\t<meta property=\"og:image:height\" content=\"525\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"joyjaswinski\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/jumpcloud.com\/support\/troubleshoot-personio\",\"url\":\"https:\/\/jumpcloud.com\/support\/troubleshoot-personio\",\"name\":\"Troubleshoot: Personio Integration - 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