{"id":113110,"date":"2024-07-19T12:06:00","date_gmt":"2024-07-19T16:06:00","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&p=113110"},"modified":"2024-08-01T09:14:40","modified_gmt":"2024-08-01T13:14:40","slug":"retrieve-bitlocker-recovery-keys-windows-devices","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/retrieve-bitlocker-recovery-keys-windows-devices","title":{"rendered":"Retrieve BitLocker Recovery Keys from Windows Devices Affected by Crowdstrike"},"content":{"rendered":"\n

Remediating the Crowdstrike incident requires affected Windows devices to be placed in Recovery Mode. If devices are encrypted with BitLocker, you’ll need the BitLocker Recovery Key to gain access to Recovery Mode. This article shows you how to retrieve BitLocker Recovery Keys from Windows devices that have the 探花大神 BitLocker Policy applied. If you experience issues retrieving BitLocker Recovery Keys, please Contact 探花大神 Support<\/a> for assistance.<\/p>\n\n\n\n

<\/p><\/div>

Important:<\/strong> \n

探花大神 can only retrieve Recovery Keys from Windows devices that have the BitLocker policy applied. If devices encounter additional issues after they\u2019re decrypted using the key, 探花大神 cannot provide additional assistance as the 探花大神 Agent doesn\u2019t run in Safe Mode. For help restoring devices, refer to Crowdstrike\u2019s Remediation and Guidance Hub: Falcon Content Update for Windows Hosts<\/a>.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n

Retrieving BitLocker Recovery Keys<\/h2>\n\n\n\n

You can view BitLocker Recovery Keys from both the Devices and Policy Management areas in the Admin Portal. You can obtain the recovery key for a single device, or multiple devices.<\/p>\n\n\n\n

From the Device List<\/h3>\n\n\n\n
    \n
  1. Log in to the 探花大神 Admin Portal<\/a>.<\/li>\n\n\n\n
  2. Go to DEVICE MANAGEMENT<\/strong> > Devices <\/strong>and click the Devices<\/strong> tab.<\/li>\n\n\n\n
  3. In the Devices list, locate the target device.<\/li>\n\n\n\n
  4. In the rightmost column, click the Actions<\/strong> menu.<\/li>\n\n\n\n
  5. From the dropdown, select Recovery Key<\/strong>.
    \"\"<\/li>\n\n\n\n
  6. The Recovery Key<\/strong> modal displays with the device’s recovery key.
    \"\"<\/li>\n<\/ol>\n\n\n\n

    From Policy Management<\/h3>\n\n\n\n
      \n
    1. Log in to the 探花大神 Admin Portal<\/a>.<\/li>\n\n\n\n
    2. Go to DEVICE MANAGEMENT<\/strong> > Policy Management.<\/strong><\/li>\n\n\n\n
    3. In the Policy list, locate the Bitlocker Full Disk Encryption Policy<\/strong> and click to open it.<\/li>\n<\/ol>\n\n\n\n

      <\/p><\/div>

      Note:<\/strong> \n

      The exact name of the BitLocker policy may differ if you customized it. <\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n

        \n
      1. Select the Devices<\/strong> tab and locate the target devices in the list. <\/li>\n\n\n\n
      2. In the RECOVERY KEY<\/strong> column, click view key<\/strong>.
        \"\"<\/li>\n\n\n\n
      3. The Recovery Key<\/strong> modal displays with the device’s recovery key.
        \"\"<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

        Remediating the Crowdstrike incident requires affected Windows devices to be placed in Recovery Mode. If devices are encrypted with BitLocker, […]<\/p>\n","protected":false},"author":218,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[2852,3136,3127,2924],"support_tag":[3160],"coauthors":[3011],"acf":[],"yoast_head":"\nRetrieve BitLocker Recovery Keys from Windows Devices Affected by Crowdstrike<\/title>\n<meta name=\"description\" content=\"Learn how to retrieve Recovery Keys in 探花大神 from Windows devices that have the BitLocker Policy applied.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jumpcloud.com\/support\/retrieve-bitlocker-recovery-keys-windows-devices\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Retrieve BitLocker Recovery Keys from Windows Devices Affected by Crowdstrike\" \/>\n<meta property=\"og:description\" content=\"Browse the 探花大神 Help Center by category, search for a specific topic, or check out our featured articles.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jumpcloud.com\/support\/retrieve-bitlocker-recovery-keys-windows-devices\" \/>\n<meta property=\"og:site_name\" content=\"探花大神\" \/>\n<meta property=\"article:modified_time\" content=\"2024-08-01T13:14:40+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/recover-key-device-actions-menu-admin-portal.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"nickconrad\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/jumpcloud.com\/support\/retrieve-bitlocker-recovery-keys-windows-devices\",\"url\":\"https:\/\/jumpcloud.com\/support\/retrieve-bitlocker-recovery-keys-windows-devices\",\"name\":\"Retrieve BitLocker Recovery Keys from Windows Devices Affected by Crowdstrike\",\"isPartOf\":{\"@id\":\"https:\/\/jumpcloud.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/jumpcloud.com\/support\/retrieve-bitlocker-recovery-keys-windows-devices#primaryimage\"},\"image\":{\"@id\":\"https:\/\/jumpcloud.com\/support\/retrieve-bitlocker-recovery-keys-windows-devices#primaryimage\"},\"thumbnailUrl\":\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/recover-key-device-actions-menu-admin-portal.png\",\"datePublished\":\"2024-07-19T16:06:00+00:00\",\"dateModified\":\"2024-08-01T13:14:40+00:00\",\"description\":\"Learn how to retrieve Recovery Keys in 探花大神 from Windows devices that have the BitLocker Policy applied.\",\"breadcrumb\":{\"@id\":\"https:\/\/jumpcloud.com\/support\/retrieve-bitlocker-recovery-keys-windows-devices#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/jumpcloud.com\/support\/retrieve-bitlocker-recovery-keys-windows-devices\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/jumpcloud.com\/support\/retrieve-bitlocker-recovery-keys-windows-devices#primaryimage\",\"url\":\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/recover-key-device-actions-menu-admin-portal.png\",\"contentUrl\":\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/recover-key-device-actions-menu-admin-portal.png\",\"width\":248,\"height\":532},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/jumpcloud.com\/support\/retrieve-bitlocker-recovery-keys-windows-devices#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/jumpcloud.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Support\",\"item\":\"https:\/\/jumpcloud.com\/support\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Retrieve BitLocker Recovery Keys from Windows Devices Affected by Crowdstrike\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/jumpcloud.com\/#website\",\"url\":\"https:\/\/jumpcloud.com\/\",\"name\":\"探花大神\",\"description\":\"Daily insights on directory services, IAM, LDAP, identity security, SSO, system management (Mac, Windows, Linux), networking, and the cloud.\",\"publisher\":{\"@id\":\"https:\/\/jumpcloud.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/jumpcloud.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/jumpcloud.com\/#organization\",\"name\":\"探花大神\",\"url\":\"https:\/\/jumpcloud.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/jumpcloud.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2021\/01\/jc-logo-brand-2021.png\",\"contentUrl\":\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2021\/01\/jc-logo-brand-2021.png\",\"width\":598,\"height\":101,\"caption\":\"探花大神\"},\"image\":{\"@id\":\"https:\/\/jumpcloud.com\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Retrieve BitLocker Recovery Keys from Windows Devices Affected by Crowdstrike","description":"Learn how to retrieve Recovery Keys in 探花大神 from Windows devices that have the BitLocker Policy applied.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/jumpcloud.com\/support\/retrieve-bitlocker-recovery-keys-windows-devices","og_locale":"en_US","og_type":"article","og_title":"Retrieve BitLocker Recovery Keys from Windows Devices Affected by Crowdstrike","og_description":"Browse the 探花大神 Help Center by category, search for a specific topic, or check out our featured articles.","og_url":"https:\/\/jumpcloud.com\/support\/retrieve-bitlocker-recovery-keys-windows-devices","og_site_name":"探花大神","article_modified_time":"2024-08-01T13:14:40+00:00","og_image":[{"url":"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/recover-key-device-actions-menu-admin-portal.png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute","Written by":"nickconrad"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/jumpcloud.com\/support\/retrieve-bitlocker-recovery-keys-windows-devices","url":"https:\/\/jumpcloud.com\/support\/retrieve-bitlocker-recovery-keys-windows-devices","name":"Retrieve BitLocker Recovery Keys from Windows Devices Affected by Crowdstrike","isPartOf":{"@id":"https:\/\/jumpcloud.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/jumpcloud.com\/support\/retrieve-bitlocker-recovery-keys-windows-devices#primaryimage"},"image":{"@id":"https:\/\/jumpcloud.com\/support\/retrieve-bitlocker-recovery-keys-windows-devices#primaryimage"},"thumbnailUrl":"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/recover-key-device-actions-menu-admin-portal.png","datePublished":"2024-07-19T16:06:00+00:00","dateModified":"2024-08-01T13:14:40+00:00","description":"Learn how to retrieve Recovery Keys in 探花大神 from Windows devices that have the BitLocker Policy applied.","breadcrumb":{"@id":"https:\/\/jumpcloud.com\/support\/retrieve-bitlocker-recovery-keys-windows-devices#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/jumpcloud.com\/support\/retrieve-bitlocker-recovery-keys-windows-devices"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/jumpcloud.com\/support\/retrieve-bitlocker-recovery-keys-windows-devices#primaryimage","url":"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/recover-key-device-actions-menu-admin-portal.png","contentUrl":"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/recover-key-device-actions-menu-admin-portal.png","width":248,"height":532},{"@type":"BreadcrumbList","@id":"https:\/\/jumpcloud.com\/support\/retrieve-bitlocker-recovery-keys-windows-devices#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/jumpcloud.com\/"},{"@type":"ListItem","position":2,"name":"Support","item":"https:\/\/jumpcloud.com\/support"},{"@type":"ListItem","position":3,"name":"Retrieve BitLocker Recovery Keys from Windows Devices Affected by Crowdstrike"}]},{"@type":"WebSite","@id":"https:\/\/jumpcloud.com\/#website","url":"https:\/\/jumpcloud.com\/","name":"探花大神","description":"Daily insights on directory services, IAM, LDAP, identity security, SSO, system management (Mac, Windows, Linux), networking, and the cloud.","publisher":{"@id":"https:\/\/jumpcloud.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/jumpcloud.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/jumpcloud.com\/#organization","name":"探花大神","url":"https:\/\/jumpcloud.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/jumpcloud.com\/#\/schema\/logo\/image\/","url":"https:\/\/jumpcloud.com\/wp-content\/uploads\/2021\/01\/jc-logo-brand-2021.png","contentUrl":"https:\/\/jumpcloud.com\/wp-content\/uploads\/2021\/01\/jc-logo-brand-2021.png","width":598,"height":101,"caption":"探花大神"},"image":{"@id":"https:\/\/jumpcloud.com\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/support\/113110"}],"collection":[{"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/support"}],"about":[{"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/types\/support"}],"author":[{"embeddable":true,"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/users\/218"}],"version-history":[{"count":2,"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/support\/113110\/revisions"}],"predecessor-version":[{"id":113253,"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/support\/113110\/revisions\/113253"}],"wp:attachment":[{"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/media?parent=113110"}],"wp:term":[{"taxonomy":"support_category","embeddable":true,"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/support_category?post=113110"},{"taxonomy":"support_tag","embeddable":true,"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/support_tag?post=113110"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/coauthors?post=113110"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}