{"id":114483,"date":"2024-12-09T07:46:38","date_gmt":"2024-12-09T12:46:38","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&#038;p=114483"},"modified":"2025-01-31T00:59:36","modified_gmt":"2025-01-31T05:59:36","slug":"get-started-jumpcloud-alerts","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/get-started-jumpcloud-alerts","title":{"rendered":"Get Started: Device Monitoring and Alerting"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"h-overview\"><strong>Overview<\/strong><\/h2>\n\n\n\n<p>Device Monitoring and Alerting allows you to use predefined rule templates to configure monitoring rules based on your needs. Alerts are generated in near real time once the monitoring rules are enabled. You can view and manage the generated alerts from the Alerts console in the 探花大神 Admin Portal.<\/p>\n\n\n\n<p><strong>Key Capabilities<\/strong><\/p>\n\n\n\n<ul>\n<li><strong>Directory and User Monitoring<\/strong>: Receive alerts for user additions and privilege changes in your 探花大神 directory.<\/li>\n\n\n\n<li><strong>Agent Activity Monitoring<\/strong>: Monitor results of 探花大神 policy application, command execution, and software management.<\/li>\n\n\n\n<li><strong>Custom Script-Based Monitoring<\/strong>: Create tailored monitoring using custom scripts to alert on specific conditions unique to your environment.<\/li>\n\n\n\n<li><strong>Flexible Alert Configuration<\/strong>: Set up alerts with customizable thresholds and priorities to focus on what&#8217;s most important to your organization.<\/li>\n\n\n\n<li><strong>Centralized Alert Management<\/strong>: View and manage alerts directly from the 探花大神 admin portal.<\/li>\n<\/ul>\n\n\n\n<p><strong>Supported Platforms<\/strong><\/p>\n\n\n\n<p>Device support includes&nbsp;macOS, Windows, and Linux devices compatible with the 探花大神 Agent. Mobile Devices are currently not supported.<\/p>\n\n\n\n<p><strong>Limitations<\/strong><\/p>\n\n\n\n<ul>\n<li>Software installations on Ubuntu devices via inbuilt application manager will not be identified for generating alerts.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Understanding Alerts<\/h2>\n\n\n\n<p>Once you set up and enable some monitoring rules, your devices are constantly monitored&nbsp; and alerts are generated in near real time when the specified rule conditions are met.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card tip\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/tip-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Tip:<\/strong> \n<p>Jump to <a href=\"#tutorial-device-monitoring-alerting\">Additional Resources<\/a> for a tutorial on Device Monitoring and Alerting.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<p>The following types of alerts are currently available:<\/p>\n\n\n\n<ul>\n<li>Battery health monitoring alerts<\/li>\n\n\n\n<li>Command execution failure alerts<\/li>\n\n\n\n<li>Disk usage monitoring alerts<\/li>\n\n\n\n<li>Device uptime\/offline monitoring alerts<\/li>\n\n\n\n<li>Policy application failure alerts<\/li>\n\n\n\n<li>Managed software installation failure alerts<\/li>\n\n\n\n<li>Software addition and removal alerts (when initiated by end users).&nbsp;<\/li>\n\n\n\n<li>User addition to 探花大神 directory<\/li>\n<\/ul>\n\n\n\n<p>You can view and manage the generated alerts from the Alerts console of 探花大神\u2019s Admin Portal.<\/p>\n\n\n\n<p><strong>To access the Alerts console:<\/strong><\/p>\n\n\n\n<ol>\n<li>Login to the <a href=\"https:\/\/console.jumpcloud.com\/login\" target=\"_blank\" rel=\"noreferrer noopener\">探花大神 Admin Portal<\/a>.<\/li>\n\n\n\n<li>To view the Alerts console, you can do any of the following:\n<ul>\n<li>Go to <strong>Insights<\/strong> &gt; <strong>Alerts<\/strong>.<\/li>\n\n\n\n<li>On the Home page, scroll down to the <strong>Open Alerts<\/strong> widget and click <strong>Go To Alerts Dashboard<\/strong>.<\/li>\n\n\n\n<li>Click the <strong>Alerts<\/strong> (bell) icon on the top navigation bar.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1236\" height=\"695\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/12\/Alerts-Navigation.gif\" alt=\"A series of images displaying all the three ways to view the Alerts console.\" class=\"wp-image-118059\" style=\"aspect-ratio:16\/9;object-fit:cover\" \/><\/figure>\n\n\n\n<p>You will be redirected to the Alerts console which consists of two dashboards:<\/p>\n\n\n\n<ul>\n<li><strong>Alerts<\/strong>: You can view, monitor, and manage all alerts here. See <a href=\"https:\/\/jumpcloud.com\/support\/use-alerts-dashboard\" target=\"_blank\" rel=\"noreferrer noopener\">Use the Alerts Dashboard<\/a> to learn more.<br>This dashboard consists of four tabs that display alerts based on their status:\n<ul>\n<li><strong>Open:<\/strong> Displays all open alerts that need your attention.<\/li>\n\n\n\n<li><strong>Acknowledged:<\/strong> Displays all alerts that have been marked acknowledged.<\/li>\n\n\n\n<li><strong>Resolved:<\/strong> Displays all alerts that have been marked resolved.<\/li>\n\n\n\n<li><strong>All<\/strong>: Displays all alerts.&nbsp;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<ul>\n<li><strong>Rules<\/strong>: You can create new rules, monitor all the rules created within the organization, and manage the status of each rule here. See <a href=\"https:\/\/jumpcloud.com\/support\/use-rules-dashboard\" target=\"_blank\" rel=\"noreferrer noopener\">Use the Rules Dashboard<\/a> to learn more.<br>You can:\n<ul>\n<li>Click <strong>Rule+ <\/strong>and create new rules<strong>.<\/strong><\/li>\n\n\n\n<li>Use the toggle button to <strong>Enable<\/strong> or <strong>Disable<\/strong> a specific rule.<\/li>\n\n\n\n<li>Use the <strong>Actions<\/strong> button to select and enable\/disable multiple rules at a time.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p>You will not see any alerts until you configure some monitoring rules. You can use the predefined rule templates to quickly configure some rules as per your requirements. Make sure to specify precise conditions while configuring the rules to receive timely alerts. See <a href=\"https:\/\/jumpcloud.com\/support\/configure-rules-\" target=\"_blank\" rel=\"noreferrer noopener\">Configure Rules for Device Monitoring and Alerting<\/a> to learn more.<\/p>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card tip\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/tip-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Tip:<\/strong> \n<p>A red dot on the <strong>Alerts<\/strong> (bell) icon indicates there are open alerts in the system.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card note\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Note:<\/strong> \n<ul>\n<li>Previously, certain alerts were accessible through the bell icon in the top right corner of the interface. See <a href=\"https:\/\/jumpcloud.com\/support\/understand-alerts\" target=\"_blank\" rel=\"noreferrer noopener\">Understand Legacy Alerts<\/a> to learn more. With the new alerting system in place, these older alerts will no longer appear in the main alert dashboard. Instead, they have been moved to a dedicated page called <strong>Legacy Alerts.<\/strong><\/li>\n<\/ul>\n\n\n\n<ul>\n<li>You can access this page by clicking <strong>Legacy Alerts<\/strong> in the top right corner of the Alerts dashboard. This page retains the original content of these alerts for your reference.<\/li>\n<\/ul>\n\n\n\n<ul>\n<li>While Legacy Alerts remain accessible, we do not plan to update or expand upon them in future as we focus on the new and improved alerting system.<\/li>\n<\/ul>\n <\/div><\/div><\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-additional-resources\">Additional Resources<\/h4>\n\n\n\n<p id=\"tutorial-device-monitoring-alerting\"><strong>Tutorial:<\/strong> <a href=\"https:\/\/university.jumpcloud.com\/courses\/tutorial-device-monitoring-and-alerting\" target=\"_blank\" rel=\"noreferrer noopener\">Device Monitoring and Alerting<\/a><\/p>\n\n\n\n<p><strong>Knowledge Base:<\/strong> <a href=\"Device Monitoring and Alerting Issues\" target=\"_blank\" rel=\"noreferrer noopener\">Troubleshoot: Device Monitoring and Alerting Issues<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Overview Device Monitoring and Alerting allows you to use predefined rule templates to configure monitoring rules based on your needs. 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