{"id":120893,"date":"2025-02-10T16:34:47","date_gmt":"2025-02-10T21:34:47","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&#038;p=120893"},"modified":"2025-02-10T16:34:50","modified_gmt":"2025-02-10T21:34:50","slug":"troubleshoot-manual-sync-for-software-installation","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/troubleshoot-manual-sync-for-software-installation","title":{"rendered":"Troubleshoot: Manual Sync for Software Installation"},"content":{"rendered":"\n<p>The 探花大神 Agent is responsible for managing system configurations, including software installations. While the agent typically operates automatically, occasional delays or interruptions in communication between the device and 探花大神 can cause tasks like software installation to remain in a pending state.<\/p>\n\n\n\n<p>A manual sync forces the device to reconnect with the 探花大神 platform, update its task list, and attempt any pending actions. This process helps ensure the installation progresses without waiting for the next scheduled sync.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-symptom\">Symptom<\/h2>\n\n\n\n<p>Occasionally a situation will arise in which an Admin has deployed software to an endpoint, but the installation status is showing as <strong>Install Pending<\/strong>. To force the endpoint to check in an install the software immediately a manual sync can be performed. Otherwise, the software should install as normal during the next automatic sync.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-resolution\">Resolution<\/h2>\n\n\n\n<p>When Windows Store or 探花大神 Hosted software packages pushed through 探花大神 Software Management remain stuck in the &#8220;Install Pending&#8221; status, initiating a manual synchronization can often resolve the issue. This ensures the system checks in with the 探花大神 Agent and updates its software installation tasks.<\/p>\n\n\n\n<ol>\n<li>On the affected device, go to <strong>Settings &gt; Accounts &gt; Access work or school<\/strong>.<\/li>\n\n\n\n<li>Expand the Connected to 探花大神 MDM item and click Info.<\/li>\n\n\n\n<li>Select <strong>Device Sync<\/strong> to manually trigger synchronization.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>The 探花大神 Agent is responsible for managing system configurations, including software installations. While the agent typically operates automatically, occasional delays [&hellip;]<\/p>\n","protected":false},"author":204,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[3314,3127],"support_tag":[],"coauthors":[2838],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v22.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Troubleshoot: Manual Sync for Software Installation - 探花大神<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jumpcloud.com\/support\/troubleshoot-manual-sync-for-software-installation\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Troubleshoot: Manual Sync for Software Installation\" \/>\n<meta property=\"og:description\" content=\"Browse the 探花大神 Help Center by category, search for a specific topic, or check out our featured articles.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jumpcloud.com\/support\/troubleshoot-manual-sync-for-software-installation\" \/>\n<meta property=\"og:site_name\" content=\"探花大神\" \/>\n<meta property=\"article:modified_time\" content=\"2025-02-10T21:34:50+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/202405-MISC-探花大神HelpCenter-SiteDisplay-min-2.png\" \/>\n\t<meta property=\"og:image:width\" content=\"890\" \/>\n\t<meta property=\"og:image:height\" content=\"525\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"jenniferklein\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/jumpcloud.com\/support\/troubleshoot-manual-sync-for-software-installation\",\"url\":\"https:\/\/jumpcloud.com\/support\/troubleshoot-manual-sync-for-software-installation\",\"name\":\"Troubleshoot: Manual Sync for Software Installation - 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