{"id":121740,"date":"2025-03-03T11:40:40","date_gmt":"2025-03-03T16:40:40","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&#038;p=121740"},"modified":"2025-03-26T16:46:58","modified_gmt":"2025-03-26T20:46:58","slug":"saas-management-zendesk-connector","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/saas-management-zendesk-connector","title":{"rendered":"SaaS Management: Zendesk Connector"},"content":{"rendered":"\n<p>探花大神\u00ae SaaS Management gives you visibility and control over shadow IT and SaaS app use within your org. Connectors detect shadow IT without adoption of a browser extension and provide a significant increase to the valuable usage and security insights.<\/p>\n\n\n\n<p>The Zendesk Connector retrieves user information from the Zendesk API. Using periodic polling for regular updates, it captures new users and new application associations to keep data accurate and up-to-date.<\/p>\n\n\n\n<p><strong>Prerequisites<\/strong><\/p>\n\n\n\n<ul>\n<li>You must be a Zendesk organization admin to create Zendesk API keys.<\/li>\n<\/ul>\n\n\n\n<p><strong>Considerations<\/strong><\/p>\n\n\n\n<ul>\n<li>Based on your organization\u2019s size, the initial collection of data may take some time, up to an hour.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-configuring-datadog\">Configuring Zendesk<\/h2>\n\n\n\n<ol>\n<li>Log in to Zendesk.<\/li>\n\n\n\n<li>In the left menu, click on the <strong>Admin<\/strong> icon and click <strong>Go to Admin Center<\/strong>.<\/li>\n\n\n\n<li>In the left menu, go to <strong>Apps and Integrations<\/strong> &gt; <strong>APIs<\/strong> &gt; <strong>Zendesk APIs<\/strong>.<\/li>\n\n\n\n<li>Go the <strong>Settings<\/strong> tab and enable <strong>Token Access<\/strong>.<\/li>\n\n\n\n<li>Click <strong>Add API Token<\/strong> and enter a description. <\/li>\n\n\n\n<li>Copy and save the API token for the 探花大神 configuration and click <strong>Save<\/strong>. <\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-configuring-jumpcloud\">Configuring 探花大神<\/h2>\n\n\n\n<ol>\n<li>Log in to the <a href=\"https:\/\/console.jumpcloud.com\/login\/admin\">探花大神 Admin Portal<\/a>.<\/li>\n\n\n\n<li>Go to <strong>SECURITY MANAGEMENT<\/strong> &gt; <strong>SaaS Management<\/strong>.<\/li>\n\n\n\n<li>In SaaS Management settings, go to the Connector tab and select <strong>+ Add Connector<\/strong>.<br><img decoding=\"async\" width=\"1604\" height=\"415\" class=\"wp-image-120708\" style=\"width: 500px\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2025\/02\/saas_mgmt_settings_connectors.png\" alt=\"\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2025\/02\/saas_mgmt_settings_connectors.png 1604w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2025\/02\/saas_mgmt_settings_connectors-300x78.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2025\/02\/saas_mgmt_settings_connectors-1024x265.png 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2025\/02\/saas_mgmt_settings_connectors-768x199.png 768w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2025\/02\/saas_mgmt_settings_connectors-1536x397.png 1536w\" sizes=\"(max-width: 1604px) 100vw, 1604px\" \/><\/li>\n<\/ol>\n\n\n\n<ol start=\"4\">\n<li>Select <strong>Zendesk<\/strong> and click <strong>Connect<\/strong>.&nbsp;<\/li>\n\n\n\n<li>Enter a name and click <strong>Connect<\/strong>.<\/li>\n\n\n\n<li>Enter the following information:\n<ol style=\"list-style-type:lower-alpha\">\n<li>The <strong>API Key<\/strong> copied from Zendesk in the previous section.<\/li>\n\n\n\n<li>The Zendesk admin email address used to create the API key.<\/li>\n\n\n\n<li>The subdomain of your Zendesk account. <\/li>\n<\/ol>\n<\/li>\n\n\n\n<li>Click <strong>Save Connector<\/strong>.<\/li>\n\n\n\n<li>You will now see Zendesk in your list of Connectors.<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card note\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Note:<\/strong> \n<p>If permissions are accidentally removed, or if the admin who configured left your organization, the connector will stop working and you will be prompted to Reconnect.<br><img decoding=\"async\" width=\"804\" height=\"49\" class=\"wp-image-120762\" style=\"width: 500px\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2025\/02\/saas_mgmt_connector_error.png\" alt=\"\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2025\/02\/saas_mgmt_connector_error.png 804w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2025\/02\/saas_mgmt_connector_error-300x18.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2025\/02\/saas_mgmt_connector_error-768x47.png 768w\" sizes=\"(max-width: 804px) 100vw, 804px\" \/><\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<p><strong>Uninstall\/Remove<\/strong><\/p>\n\n\n\n<ul>\n<li>On the Connector\u2019s detail page, click on <strong>Delete Connector<\/strong> and follow the prompts.<\/li>\n<\/ul>\n\n\n\n<ul>\n<li>To revoke the permissions granted to 探花大神, disable the API in Zendesk.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The Zendesk Connector retrieves user information from the Zendesk API. Using periodic polling for regular updates, it captures new users [&hellip;]<\/p>\n","protected":false},"author":218,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[2855,3325,3292],"support_tag":[],"coauthors":[3011],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v22.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>SaaS Management: Zendesk Connector - 探花大神<\/title>\n<meta name=\"description\" content=\"Learn how to configure the 探花大神 SaaS Management connector for Zendesk.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jumpcloud.com\/support\/saas-management-zendesk-connector\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SaaS Management: Zendesk Connector\" \/>\n<meta property=\"og:description\" content=\"Browse the 探花大神 Help Center by category, search for a specific topic, or check out our featured articles.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jumpcloud.com\/support\/saas-management-zendesk-connector\" \/>\n<meta property=\"og:site_name\" content=\"探花大神\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-26T20:46:58+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/202405-MISC-探花大神HelpCenter-SiteDisplay-min-2.png\" \/>\n\t<meta property=\"og:image:width\" content=\"890\" \/>\n\t<meta property=\"og:image:height\" content=\"525\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"nickconrad\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/jumpcloud.com\/support\/saas-management-zendesk-connector\",\"url\":\"https:\/\/jumpcloud.com\/support\/saas-management-zendesk-connector\",\"name\":\"SaaS Management: Zendesk Connector - 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