{"id":121776,"date":"2025-03-03T15:50:51","date_gmt":"2025-03-03T20:50:51","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&p=121776"},"modified":"2025-03-04T17:05:55","modified_gmt":"2025-03-04T22:05:55","slug":"troubleshoot-jumpcloud-windows-credential-provider-disabled","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/troubleshoot-jumpcloud-windows-credential-provider-disabled","title":{"rendered":"Troubleshoot: Windows Credential Provider is Disabled"},"content":{"rendered":"\n

Windows uses Credential Providers to manage user authentication. When another authentication application is installed alongside the 探花大神 Agent (like Duo RDP or Microsoft Entra ID), 探花大神’s Credential Provider may become disabled. This article explains the symptoms and provides a resolution to ensure the 探花大神 Credential Provider functions correctly.<\/p>\n\n\n\n

<\/p><\/div>

Important:<\/strong> \n
    \n
  • Proceed with caution when using the Windows Registry Editor.<\/li>\n\n\n\n
  • A device restart is required to apply any changes to the registry.<\/li>\n<\/ul>\n <\/div><\/div><\/div><\/div>\n\n\n\n

    Symptoms<\/h4>\n\n\n\n
      \n
    • The 探花大神 Credential Provider does not appear on the Windows login screen.<\/li>\n\n\n\n
    • Users are unable to authenticate via 探花大神 on Windows devices.<\/li>\n\n\n\n
    • Only the Duo Credential Provider is available for login.<\/li>\n<\/ul>\n\n\n\n

      Resolution<\/h4>\n\n\n\n

      To resolve this issue, modify the Windows registry to enforce the 探花大神 Credential Provider:<\/p>\n\n\n\n

        \n
      1. Open the Windows Registry Editor (regedit.msc) as a Local Administrator.<\/li>\n\n\n\n
      2. Go to HKLM\\SOFTWARE\\Microsoft\\Windows\\CurrentVersion\\Authentication\\Credential Provider<\/strong>.
        \"\"<\/li>\n\n\n\n
      3. Check if the registry value forceJCCredProviderOnly<\/strong> (DWORD) exists. If it doesn’t create it:\n
          \n
        1. Right-click on the Credential Providers <\/strong>key and select New<\/strong> > DWORD (32-bit) Value<\/strong>.<\/li>\n\n\n\n
        2. Set the DWORD value depending on the desired outcome:\n
            \n
          • Set to 0<\/strong>: Allows both third party and 探花大神 credential providers.<\/li>\n\n\n\n
          • Set to 1<\/strong>: Allows only 探花大神 Credential Provider.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/li>\n\n\n\n
          • Restart the device for the changes to take effect.<\/li>\n<\/ol>\n\n\n\n
            Registry Value<\/th>Type<\/th>Description<\/th><\/tr>
            forceJCCredProviderOnly<\/kbd><\/td>DWORD<\/td>Set to 0 to also allow the Duo credential provider, or 1 to only allow the 探花大神 credential provider.<\/td><\/tr><\/tbody><\/table><\/figure>\n","protected":false},"excerpt":{"rendered":"

            Windows uses Credential Providers to manage user authentication. When another authentication application is installed alongside the 探花大神 Agent (like Duo […]<\/p>\n","protected":false},"author":218,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[3136,3127],"support_tag":[],"coauthors":[3011],"acf":[],"yoast_head":"\nTroubleshoot: Windows Credential Provider is Disabled - 探花大神<\/title>\n<meta name=\"description\" content=\"Learn how to resolve issues with the 探花大神 Credential Provider when additional authenticators are installed on Windows devices.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jumpcloud.com\/support\/troubleshoot-jumpcloud-windows-credential-provider-disabled\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Troubleshoot: Windows Credential Provider is Disabled\" \/>\n<meta property=\"og:description\" content=\"Browse the 探花大神 Help Center by category, search for a specific topic, or check out our featured articles.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jumpcloud.com\/support\/troubleshoot-jumpcloud-windows-credential-provider-disabled\" \/>\n<meta property=\"og:site_name\" content=\"探花大神\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-04T22:05:55+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2025\/03\/credential_provider_force_jumpcloud_regedit.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"nickconrad\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/jumpcloud.com\/support\/troubleshoot-jumpcloud-windows-credential-provider-disabled\",\"url\":\"https:\/\/jumpcloud.com\/support\/troubleshoot-jumpcloud-windows-credential-provider-disabled\",\"name\":\"Troubleshoot: Windows Credential Provider is Disabled - 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