{"id":75863,"date":"2023-05-08T16:25:52","date_gmt":"2023-05-08T20:25:52","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&#038;p=75863"},"modified":"2023-06-20T11:04:14","modified_gmt":"2023-06-20T15:04:14","slug":"suspend-and-reactivate-users","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/suspend-and-reactivate-users","title":{"rendered":"Suspend and Reactivate Users"},"content":{"rendered":"\n<p>You can quickly manage user access to company resources by suspending and reactivating user accounts. You can freeze&nbsp;access to company resources when users are on leave for any length of time, or if their identity is compromised. When users return from leave and\/or their identity is secured, you can immediately&nbsp;reactivate accounts to their previous access level.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-cgb-notification-card notification-card note\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><p><strong>Note:<\/strong> Before reactivating, make any necessary access changes if appropriate.<\/p><\/div><\/div><\/div>\n\n\n\n<p>Suspended user accounts can\u2019t access any resources they\u2019re connected or assigned to, including email. Users with&nbsp;suspended accounts can\u2019t unlock or reset their password to regain access to their account. Access to a suspended account can only be regained if the account is reactivated by their IT admin.<\/p>\n\n\n\n<p>Reactivated accounts allow users access to all assigned resources again, including email. An admin can return users to a active state manually or via scheduled activation. Scheduled reactivation allows the admin to transition users between states on a specific date and time, minimizing the need to be available when a user resumes employment, while still providing them the right access, at the right time.&nbsp;This feature is ideal when:<\/p>\n\n\n\n<ul>\n<li>Reactivating contractors\n<ul>\n<li>Returning contractors who have been suspended in 探花大神.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Reactivating employees\n<ul>\n<li>Returning employees who have been suspended in 探花大神 while on extended leave.<\/li>\n\n\n\n<li>Rehired employees who have been suspended but not yet deleted in 探花大神.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p><strong>Considerations<\/strong>:<\/p>\n\n\n\n<ul>\n<li>When a user is suspended, they&#8217;re automatically logged out of their device, and connected resources and are prevented from accessing these resources during account suspension.<\/li>\n\n\n\n<li>Currently, <strong>Suspend User<\/strong> doesn\u2019t support Windows Home. If a user of Windows Home is suspended, they aren\u2019t automatically logged out of their device. However, if they switch user accounts, log out, or reboot, they&#8217;re denied access to the device.<\/li>\n\n\n\n<li>Currently, <strong>Suspend User<\/strong> doesn\u2019t support remote logins. If a user&nbsp;that is currently logged in to a device via remote session is suspended, they aren\u2019t automatically logged out of the device. However, if they switch user accounts, log out, or reboot, they&#8217;re denied access to the device.<\/li>\n\n\n\n<li>Suspended users are retained in the console&nbsp;during the time they&#8217;re suspended and are billed as normal users.&nbsp;<\/li>\n\n\n\n<li>探花大神 requires a password reset after users are connected to AD, Google Workspace, and Microsoft 365.\n<ul>\n<li>Active accounts receive emails instructing them to change their password after they&#8217;re connected to these resources.&nbsp;<\/li>\n\n\n\n<li>Suspended accounts can\u2019t receive emails, so they won\u2019t receive password reset emails after they&#8217;re connected to these resources.&nbsp;<\/li>\n\n\n\n<li>When a suspended account is reactivated, admins need to manually resend password reset emails. Admins can resend password reset emails from the&nbsp;Admin Portal more actions menu by clicking on their initials in the top right hand corner.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>If you require that users change their password after a suspension, you can manually send a password reset email. Admins can resend password reset emails from the&nbsp;Admin Portal more actions menu by clicking on their initials in the top right-hand corner.<\/li>\n\n\n\n<li>If a suspended user account\u2019s MFA enrollment period expires while the account is suspended, admins need to&nbsp;<a href=\"https:\/\/jumpcloud.com\/support\/configure-mfa-for-org\">Configure MFA for Your Org<\/a> after it is restored.<\/li>\n\n\n\n<li>See <a href=\"https:\/\/jumpcloud.com\/support\/advanced-configurations-for-ad-sync\">Advanced Configurations for Active Directory (AD) Import<\/a> to learn about suspended behaviors.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Determining if a User Account is Suspended<\/strong><\/h2>\n\n\n\n<p>When a user account is suspended, their user state will indicate <strong>Suspended<\/strong> in the User State column of the Users list. Also, an account suspended status shows on the left side of the User\u2019s information panel.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"294\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/Users_Suspended-1024x294.png\" alt=\"\" class=\"wp-image-83464\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/Users_Suspended-1024x294.png 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/Users_Suspended-300x86.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/Users_Suspended-768x221.png 768w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/Users_Suspended-1536x441.png 1536w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/Users_Suspended-2048x588.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/Users_DetailsSuspended-1024x906.png\" alt=\"\" class=\"wp-image-83469\" width=\"512\" height=\"453\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/Users_DetailsSuspended-1024x906.png 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/Users_DetailsSuspended-300x265.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/Users_DetailsSuspended-768x680.png 768w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/Users_DetailsSuspended.png 1426w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-cgb-notification-card notification-card tip\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/tip-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><p><strong>Tip:<\/strong> You can see a filtered view of the Users list which only shows suspended accounts by clicking the Suspended link located at the top left above the list of Users.<\/p><\/div><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Suspending a User or Locked User Account<\/strong><\/h2>\n\n\n\n<ol>\n<li>Log in to the <a href=\"https:\/\/console.jumpcloud.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">探花大神 Admin Portal<\/a>.<\/li>\n\n\n\n<li>Go to&nbsp;<strong>USER MANAGEMENT &gt; Users<\/strong>.<\/li>\n\n\n\n<li>Select the checkbox next to the user(s) you want to suspend. You can select multiple users to suspend.<\/li>\n\n\n\n<li>Click&nbsp;<strong>change state,<\/strong>&nbsp;then select&nbsp;<strong>Suspend<\/strong>.<\/li>\n\n\n\n<li>Suspending an account immediately revokes this user&#8217;s access to all 探花大神-provided resources. The user is retained in the system and billed as a normal user.<\/li>\n\n\n\n<li>A Samba user, which is the Samba Service Account, can&#8217;t be suspended.<\/li>\n\n\n\n<li>To suspend immediately, click&nbsp;<strong>Suspend Now<\/strong>, then&nbsp;<strong>Save<\/strong>. A notification appears and the User State changes to Suspended.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Scheduling a User Suspension<\/strong><\/h2>\n\n\n\n<p><strong>To schedule a user suspension:<\/strong><\/p>\n\n\n\n<ol start=\"1\">\n<li>Log in to the <a href=\"https:\/\/console.jumpcloud.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">探花大神 Admin Portal<\/a>.<\/li>\n\n\n\n<li>Go to&nbsp;<strong>USER MANAGEMENT &gt; Users<\/strong>. You can select multiple users to suspend.<\/li>\n\n\n\n<li>Select the checkbox next to the user(s) you want to suspend.<\/li>\n\n\n\n<li>Click&nbsp;<strong>change state,<\/strong>&nbsp;then select&nbsp;<strong>Suspend<\/strong>.<\/li>\n\n\n\n<li>Click <strong>Schedule Suspension&nbsp;<\/strong>and select the date and time to start the suspension. The time has to be at least one hour in the future.<\/li>\n\n\n\n<li>Click&nbsp;<strong>Save<\/strong>. A notification will appear along with a calendar icon next to the user state to indicate there is a scheduled event associated with this user. &nbsp;<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Reactivating a Suspended User Account<\/strong><\/h2>\n\n\n\n<p><strong>To reactivate a suspended user account from the user record:<\/strong><\/p>\n\n\n\n<ol>\n<li>Log in to the <a href=\"https:\/\/console.jumpcloud.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">探花大神 Admin Portal<\/a>.<\/li>\n\n\n\n<li>Go to&nbsp;<strong>USER MANAGEMENT &gt; Users<\/strong>&nbsp;and select the user.&nbsp;<\/li>\n\n\n\n<li>Click the User State dropdown menu and select&nbsp;<strong>Activate<\/strong>.<\/li>\n\n\n\n<li>Click&nbsp;<strong>Activate Now<\/strong>.<\/li>\n\n\n\n<li>You can optionally choose to send an email to the user by selecting and populating the&nbsp;<strong>Send email to<\/strong>&nbsp;field.<\/li>\n\n\n\n<li>Click&nbsp;<strong>Save<\/strong>.<\/li>\n<\/ol>\n\n\n\n<p><strong>To reactivate a suspended user account from the change state menu:<\/strong><\/p>\n\n\n\n<ol>\n<li>Log in to the <a href=\"https:\/\/console.jumpcloud.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">探花大神 Admin Portal<\/a>.<\/li>\n\n\n\n<li>Go to&nbsp;<strong>USER MANAGEMENT &gt; Users<\/strong>.&nbsp;<\/li>\n\n\n\n<li>Select the checkbox next to the applicable user, click&nbsp;<strong>change state<\/strong>, and select&nbsp;<strong>Activate<\/strong>.<\/li>\n\n\n\n<li>Click&nbsp;<strong>Activate Now<\/strong>.<\/li>\n\n\n\n<li>You can optionally choose to send the user a welcome email by selecting the&nbsp;<strong>Send welcome email<\/strong>. The email can be sent to an alternate email or a company email.<\/li>\n\n\n\n<li>Click&nbsp;<strong>Save.<\/strong><\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>You can quickly manage user access to company resources by suspending and reactivating user accounts. You can freeze&nbsp;access to company [&hellip;]<\/p>\n","protected":false},"author":207,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[3003,2850],"support_tag":[],"coauthors":[2843],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v22.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Suspend and Reactivate Users - 探花大神<\/title>\n<meta name=\"description\" content=\"Learn how to manage user access to company resources by suspending and reactivating user accounts.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jumpcloud.com\/support\/suspend-and-reactivate-users\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Suspend and Reactivate Users\" \/>\n<meta property=\"og:description\" content=\"Browse the 探花大神 Help Center by category, search for a specific topic, or check out our featured articles.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jumpcloud.com\/support\/suspend-and-reactivate-users\" \/>\n<meta property=\"og:site_name\" content=\"探花大神\" \/>\n<meta property=\"article:modified_time\" content=\"2023-06-20T15:04:14+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/Users_Suspended-1024x294.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"Sasha Harrington\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/jumpcloud.com\/support\/suspend-and-reactivate-users\",\"url\":\"https:\/\/jumpcloud.com\/support\/suspend-and-reactivate-users\",\"name\":\"Suspend and Reactivate Users - 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