{"id":79450,"date":"2023-06-05T13:09:53","date_gmt":"2023-06-05T17:09:53","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&#038;p=79450"},"modified":"2025-03-11T12:07:05","modified_gmt":"2025-03-11T16:07:05","slug":"add-the-jumpcloud-agent-to-an-allow-list","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/add-the-jumpcloud-agent-to-an-allow-list","title":{"rendered":"Add the 探花大神 Agent to an Allow List"},"content":{"rendered":"\n<p>Next-generation antivirus&nbsp;products aren&#8217;t just relying on signature and heuristic-based detection anymore;&nbsp;they are using some focused artificial intelligence to identify unusual behaviors.<br><br>Because the 探花大神 Agent executes background tasks that could be flagged as unusual, this could be flagged by your antivirus vendor; however, this is how the Agent works by design, and is not malicious.&nbsp;Antivirus software may flag the 探花大神 Agent at any time, even if it hasn\u2019t happened previously.&nbsp;<br><br>It&#8217;s recommended to add the 探花大神 installation folder as well as the 探花大神 Agent application&nbsp;for Mac, Windows, and Linux systems to an allow list.&nbsp;If the 探花大神 Agent or scripts run by the Agent are flagged as suspicious after you have added the 探花大神 Agent to your allow list, we recommend contacting your antivirus vendor.<\/p>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card note\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Note:<\/strong> \n<p> If you are using 探花大神 Remote Assist, see&nbsp;<a href=\"https:\/\/support.jumpcloud.com\/support\/s\/article\/Understanding-Remote-Assist-Agent\" target=\"_blank\" rel=\"noreferrer noopener\">Understanding the Remote Assist Agent<\/a>&nbsp;for endpoint security exclusions.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-finding-the-allowlist-folder-and-application\">Finding the Allowlist Folder and Application<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-windows\">Windows<\/h3>\n\n\n\n<p>Add the following folders and their subfolders: <\/p>\n\n\n\n<ul>\n<li>C:\\Program Files\\探花大神<\/li>\n\n\n\n<li>C:\\Program Files\\探花大神Tray<\/li>\n\n\n\n<li>C:\\Windows\\Temp<\/li>\n\n\n\n<li>C:\\ProgramData\\探花大神<\/li>\n<\/ul>\n\n\n\n<p>Additionally, add an exclusion for 探花大神&#8217;s certificate signing identity,\u00a0探花大神.<br><img decoding=\"async\" width=\"678\" height=\"498\" class=\"wp-image-122108\" style=\"width: 600px\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/06\/signer-identity-exclusion.png\" alt=\"\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/06\/signer-identity-exclusion.png 678w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/06\/signer-identity-exclusion-300x220.png 300w\" sizes=\"(max-width: 678px) 100vw, 678px\" \/><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-mac\">Mac<\/h3>\n\n\n\n<ul>\n<li>\/opt\/jc<\/li>\n\n\n\n<li>\/opt\/jc_user_ro<\/li>\n\n\n\n<li>\/Library\/LaunchDaemons\n<ul>\n<li>com.jumpcloud.darwin-agent\u200b.plist in the above directory<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>\/Library\/LaunchAgents\n<ul>\n<li>com.jumpcloud.user-agent.plist in the above directory<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-linux\">Linux<\/h3>\n\n\n\n<ul>\n<li>\/opt\/jc<\/li>\n\n\n\n<li>\/opt\/jc_user_ro<\/li>\n\n\n\n<li>\/etc\/pam.d\/jcprotect<\/li>\n\n\n\n<li>\/etc\/pam.d\/jcprotect-prompt<\/li>\n\n\n\n<li>(64-bit only) \/lib\/x86_64-linux-gnu\/security\/pam_jc_push_mfa.so<\/li>\n\n\n\n<li>(64-bit only) \/lib\/x86_64-linux-gnu\/security\/pam_jc_session_check.so<\/li>\n\n\n\n<li>(64-bit only) \/lib\/x86_64-linux-gnu\/security\/jc_localgrpc.so<\/li>\n\n\n\n<li>(32-bit only) \/lib\/i386-linux-gnu\/security\/pam_jc_push_mfa.so<\/li>\n\n\n\n<li>(32-bit only) \/lib\/i386-linux-gnu\/security\/pam_jc_session_check.so<\/li>\n\n\n\n<li>(32-bit only) \/lib\/i386-linux-gnu\/security\/jc_localgrpc.so<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-understanding-jumpcloud-s-allowlisted-login-items\">Understanding 探花大神\u2019s Allowlisted Login Items<\/h2>\n\n\n\n<p>With macOS 13 Ventura, end users have the ability to switch off persistent software, such as the 探花大神 Agent. Ventura also introduces the concept of&nbsp;allow listed&nbsp;Login Items, which is a list of third-party apps that users are allowed to log in to with Mobile Device Management (MDM).&nbsp;<\/p>\n\n\n\n<p>探花大神 uses an allow list so that these Login Items can use 探花大神\u2019s MDM:<\/p>\n\n\n\n<ul>\n<li>Apple\u2019s code-signing identity for apps signed by our team ID. For example, N985MXSH86.<\/li>\n\n\n\n<li>探花大神 Launch Daemons and Launch Agents that are labeled as com.jumpcloud. You can see what is running on your device by reviewing the <strong>\/Library\/LaunchDaemons<\/strong> directory and the<strong> \/Library\/LaunchAgents<\/strong> directory. For example:<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-cgb-code-block code-block\"><div class=\"code-block-snippet is-type-body-default\">\n<p>com.jumpcloud.agent-updater.plist<br>com.jumpcloud.darwin-agent.plist<br>com.jumpcloud.macos-update-notifications.plist<br>com.jumpcloud.Nudge.plist<br>com.jumpcloud.jcagent-tray.plist<br>com.jumpcloud.user-agent.plist<\/p>\n<\/div><\/div>\n\n\n\n<p>If you are not using 探花大神\u2019s MDM, but you are using another MDM vendor, you can use 探花大神\u2019s Mac Managed Login Items Policy to add Login Items to an allow list for your macOS devices. For more detail and instructions, see&nbsp;<a href=\"https:\/\/jumpcloud.com\/support\/manage-jumpcloud-login-items\" target=\"_blank\" rel=\"noreferrer noopener\">Create a Mac Managed Login Items Policy<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Next-generation antivirus&nbsp;products aren&#8217;t just relying on signature and heuristic-based detection anymore;&nbsp;they are using some focused artificial intelligence to identify unusual [&hellip;]<\/p>\n","protected":false},"author":200,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[2929,2852],"support_tag":[],"coauthors":[2841],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v22.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Add the 探花大神 Agent to an Allow List - 探花大神<\/title>\n<meta name=\"description\" content=\"Understand how to add the 探花大神 Agent to an allow list.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jumpcloud.com\/support\/add-the-jumpcloud-agent-to-an-allow-list\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Add the 探花大神 Agent to an Allow List\" \/>\n<meta property=\"og:description\" content=\"Browse the 探花大神 Help Center by category, search for a specific topic, or check out our featured articles.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jumpcloud.com\/support\/add-the-jumpcloud-agent-to-an-allow-list\" \/>\n<meta property=\"og:site_name\" content=\"探花大神\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-11T16:07:05+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/06\/signer-identity-exclusion.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"Nate Copt\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/jumpcloud.com\/support\/add-the-jumpcloud-agent-to-an-allow-list\",\"url\":\"https:\/\/jumpcloud.com\/support\/add-the-jumpcloud-agent-to-an-allow-list\",\"name\":\"Add the 探花大神 Agent to an Allow List - 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