̽»¨´óÉñ’s MSP partners are at the forefront of providing essential IT services to small and medium-sized businesses globally. In our interview series, we delve into conversations with these partners, exploring the dynamics of their MSPs and how ̽»¨´óÉñ plays a pivotal role in their operations.
In today’s feature, we had the opportunity to speak with Bill Oliver from CVM Solutions. Join us as we uncover insights into their MSP journey and the impact of ̽»¨´óÉñ’s solutions.
About Bill
Bill is a life-long technology user who has had a 30-year career as an IT professional. He has spent almost equal time in private and public sector roles as a networking and integration specialist and manager. Currently, he is a Senior Systems Consultant with CVM, Inc. in Branford, Connecticut. They are a consultancy focused primarily on systems infrastructure projects for small and medium enterprises. Bill has certifications in Microsoft, Cisco, CompTIA, Citrix, and now, ̽»¨´óÉñ technologies.
Here are my 5 key takeaways:
It began with an Active Directory Frustration
Their ̽»¨´óÉñ journey began in the face of a client’s struggle with Active Directory. This client’s mounting frustrations triggered a search by CVM for innovative solutions, ultimately leading them to discover ̽»¨´óÉñ.
The onset of the pandemic proved to be a catalyst for CVM. It rapidly highlighted the changing landscape of device and user management as employees transitioned from the office to remote working. The urgency to adapt and evolve their practices was brought into sharp focus
MFA was a starting point on the ̽»¨´óÉñ journey
For roughly seven months, CVM has been leveraging ̽»¨´óÉñ and has witnessed significant product evolution during this period. Their initial strategy aimed to maximize all of ̽»¨´óÉñ’s features; however, the early deployments primarily focused on Identity and Access Management, aiming to quickly implement Multi-Factor Authentication across their sites.
Even though the ̽»¨´óÉñ Password Manager wasn’t part of CVM’s initial roadmap, it’s already in use at their client sites. Their ambitious goal is to have every feature of ̽»¨´óÉñ deployed at least to some extent within their first year as a partner.
The Product Roadmaps are a must watch
Bill unfailingly keeps up with the product roadmap videos. Given the rapid pace of development at ̽»¨´óÉñ, these videos have become an indispensable resource for him.
Go through ̽»¨´óÉñ University
Bill says he highly recommends that all new partners immerse themselves in the offerings of ̽»¨´óÉñ University. This platform provides an exceptional range of courses, instrumental in fostering a comprehensive understanding of ̽»¨´óÉñ.
̽»¨´óÉñ presents real value opportunities
CVM faced significant challenges with remote access to certain devices. However, ̽»¨´óÉñ offered an out-of-the-box solution to this issue. In addition, it provided built-in inventory control and a password manager and many additional features.
Understanding your clients’ pain points and utilizing ̽»¨´óÉñ to resolve them can make a world of difference.
Thanks to Bill for taking the time to chat. If you would like to contact him to discuss further he is available on and the .
To find out more about ̽»¨´óÉñ and how it can help your MSP you can email us or read more here.
̽»¨´óÉñ Partner Success Stories are conversations between Chris Tate (Principal Strategist – MSP) and our valuable partners around the world. If you want to join Chris on a future episode, contact your Partner Account Manager or email [email protected] for more information.