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Troubleshoot: Unable to Add a New User

“Username has already been registered” error when adding a new user in ̽»¨´óÉñ

This error means that the email address has already been used to register a user account in an organization within ̽»¨´óÉñ, but not necessarily the organization displaying the notification.

To resolve the error, search within your organization for another user object using the same email address:

  1. Log in to the .
  2. Go to USER MANAGEMENT > Users.
  3. Type the email address in the search bar to locate the user object.

If you can't locate the user object within your organization, check with any users in your company that may have created a secondary organization and added the records in question.

If you suspect the user object may belong to another organization, contact ̽»¨´óÉñ Support for additional assistance.

“The password entered is longer than 14 characters” error when using Commands to add a user in ̽»¨´óÉñ

When executing the net user command, the following error message occurs because Windows prompts for confirmation when setting a password longer than 14 characters, but the response has not been provided in the command execution:

The password entered is longer than 14 characters. Computers
with Windows prior to Windows 2000 will not be able to use
this account. Do you want to continue this operation? (Y/N) [Y]:
No valid response was provided.

To bypass this prompt and ensure successful user creation, the /Y flag must be explicitly included in the command to force confirmation:

net user NewUser Temporary1234!! /add /Y
net localgroup administrators NewUser /add

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