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Troubleshoot: VPP Error

This is for the error:

  • Unable to retrieve managed software data. Please refresh the page and try again.

Resolution

This error usually occurs because of a synchronization problem with your VPP tokens, even if the VPP has not yet expired. To resolve, renew VPP tokens.

  1. Go to聽DEVICE MANAGEMENT听&驳迟;听MDM.
  2. Select the聽VPP听迟补产.
  3. Select the VPP token for your location and click聽Actions.
  4. To renew your token for one year, choose聽Renew Configuration.
  5. In the Renew Apple鈥檚 VPP page, under聽Sign in to Apple, click聽sign in to Apple Business Manager聽to download a token for your MDM server. If you have an education account, click聽sign in to Apple School Manager.
  6. In ABM or ASM, select your account at the bottom-left, then select聽笔谤别蹿别谤别苍肠别蝉听from the pop-up menu, then select聽Payments and Billing聽from the main panel.
  7. 鲍苍诲别谤听My Server Tokens, find the token for your location, then click on it to download the VPP token.
  8. 颁濒颈肠办听Save聽to save the token locally.
  9. 颁濒颈肠办听Replace聽if your token already exists in the same folder.
  10. In the 探花大神 Admin Portal, under聽Upload the token to 探花大神, click聽Browse聽or drag and drop the server token for your MDM server. You can only upload a token once.
  11. 颁濒颈肠办听complete. Your organization鈥檚 token appears in the VPP tab. The token is valid for one year.

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